Operations Associate I

Eastern Bank; Medford (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Total Rewards benefits

Retirement plan

Tuition reimbursement

Job summary

Eastern Bank is seeking an Operations Associate to oversee the operational elements of a small to mid-sized banking office in Medford, MA. The role combines sales and transactional duties, including opening deposit accounts, handling loan applications, and servicing branch customers.

The position emphasizes compliance, security, and quality control around new accounts, with opportunities to grow within a supportive Total Rewards benefits program.

Qualifications

• Ability to work independently and multi-task in a fast-paced environment.
• Strong interpersonal skills and a customer-service mindset are essential.
• Excellent written and verbal communication skills, with professionalism and business acumen.

Responsibilities

• Maintain primary responsibility for operational elements of the banking office.
• Manage branch cash vault and ATM operations; balance daily.
• Audit negotiable instruments, cash drawers, and related logs per policy.
• Handle account opening quality controls and customer service tasks.
• Process deposits, withdrawals, loan applications, and miscellaneous monetary transactions.

Skills

Customer service

Interpersonal skills

Multitasking

Written communication

Verbal communication

Independence

Technically literate

Relationship building

Job description

Starting Rate: $24.50

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.

Responsibilities:

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:

• Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank’s cash forecasting system.
• Serving as the branch’s ATM custodian; ensures it remains stocked, functional, and is balanced daily.
• Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
• Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements
• Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
• Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures

Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:

• Opening deposit accounts and taking loan applications for various lending units
• Closing consumer loans
• Making referrals to other bank business lines and third-party partners
• Handling routine account maintenance and other servicing issues
• Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances

Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).

Problem Solving and Decision Making:

Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration

Qualifications:

• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
• Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service’ business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.

Working Conditions:

• Ability to stand and remain standing for up to five hours at a time without a break.
• May be required to lift and/or move coin/currency bags weighing 25-30 pounds.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

Starting Rate: $24.50 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.