Operations Specialist

Pop Mart; United States; On-site; USD 86,000 - 100,000; Full time

Job summary

POP MART Americas Inc. in Los Angeles, CA, seeks an Operations Specialist to analyze operational and market data, support store openings and ROBOSHOP projects, maintain dashboards, and provide data-driven insights to improve business operations.

The role requires a Master’s degree in a quantitative field and 1 year of relevant experience, with strong skills in Excel, SQL, and Tableau. Join a fast‑growing pop culture company with a global footprint.

Qualifications

• Master's degree (or foreign equivalent) in Statistics, Data Analytics, Mathematics, Management, MBA or related field.
• 1 year of relevant experience.

Responsibilities

• Apply quantitative analysis and operations research methods to support business decisions.
• Analyze NSO (New Store Opening) project data, timelines, KPIs and performance metrics.
• Maintain and enhance operational data systems and develop dashboards for reporting and insights.
• Evaluate daily store operations, identify inefficiencies, and propose data-driven improvements.
• Support SOP development and optimization through workflow analysis and process improvement initiatives.
• Assist in the rollout of ROBOSHOP projects in the U.S. by analyzing logistics and operations data.

Skills

Quantitative analysis

Data modeling

Forecasting

Operational reporting

Data-driven decision-making

Education

Master's degree in Statistics/Data Analytics/Mathematics/Management

Tools

Excel

SQL

Tableau

Job description

Job Overview

Operations Specialist (Full-Time)

Location: Los Angeles, CA

Department: Operations

Salary: $86,000 - $100,000

Job Description

POP MART AMERICAS Inc., in Los Angeles, CA, seeks an Operations Specialist to analyze operational and market data, support store openings and ROBOSHOP projects, maintain dashboards, and provide data-driven insights to improve business operations.

Job Responsibilities

• Apply quantitative analysis and operations research methods, including trend analysis, data modeling, and forecasting, to support business decisions.
• Analyze New Store Opening (NSO) project data, including timelines, KPIs, and performance metrics, to optimize execution.
• Maintain and enhance operational data systems and develop dashboards and visualizations for reporting and business insights.
• Evaluate daily store operations, identify inefficiencies, and recommend data-driven improvements.
• Support SOP development and optimization through workflow analysis and process improvement initiatives.
• Assist in the rollout of ROBOSHOP projects in the U.S. market by analyzing logistics and operational performance data.

Requirements

• Master's degree or foreign equivalent in Statistics, Data Analytics, Mathematics, Management, Business Administration, or a related field, plus 1 year of relevant experience.
• Demonstrated experience in: Quantitative analysis Data modeling and forecasting Data visualization using Excel, SQL, and Tableau Operational reporting Supporting data-driven business decision-making

Equal Employment Opportunity

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.