Operations Specialist

POP MART; Los Angeles (CA); On-site; USD 86,000 - 100,000; Full time

Job summary

POP MART Americas Inc., in Los Angeles, CA, seeks an Operations Specialist to analyze operational and market data, support store openings and ROBOSHOP projects, maintain dashboards, and provide data-driven insights to improve business operations.

Responsibilities include quantitative analysis, data modeling, forecasting, and developing visualizations with Excel, SQL, and Tableau to support decisions and optimize performance across the U.S. market.

Qualifications

• Master’s degree or foreign equivalent in Statistics, Data Analytics, Mathematics, Management, Business Administration, or a related field.
• Demonstrated experience in quantitative analysis, data modeling and forecasting.
• Experience with data visualization using Excel, SQL and Tableau; strong operational reporting and decision-support skills.

Responsibilities

• Apply quantitative analysis and operations research methods to support business decisions.
• Analyze New Store Opening project data, including timelines, KPIs, and performance metrics, to optimize execution.
• Maintain and enhance operational data systems and develop dashboards for reporting and insights.
• Evaluate daily store operations, identify inefficiencies, and recommend data-driven improvements.
• Support SOP development and optimize processes through workflow analysis.
• Assist in the rollout of ROBOSHOP projects in the U.S. market by analyzing logistics and operational performance data.

Skills

Quantitative analysis

Data modeling

Forecasting

Excel

SQL

Tableau

Operational reporting

Data-driven decision making

Education

Master’s degree or foreign equivalent in Statistics, Data Analytics, Mathematics, Management, Business Administration, or a related field

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Operations Specialist (Full-Time)

Location: Los Angeles, CA

Department: Operations

Salary: $86,000 - $100,000

Job Description

POP MART AMERICAS Inc., in Los Angeles, CA, seeks an Operations Specialist to analyze operational and market data, support store openings and ROBOSHOP projects, maintain dashboards, and provide data-driven insights to improve business operations.

Job Responsibilities

• Apply quantitative analysis and operations research methods, including trend analysis, data modeling, and forecasting, to support business decisions.
• Analyze New Store Opening (NSO) project data, including timelines, KPIs, and performance metrics, to optimize execution.
• Maintain and enhance operational data systems and develop dashboards and visualizations for reporting and business insights.
• Evaluate daily store operations, identify inefficiencies, and recommend data-driven improvements.
• Support SOP development and optimization through workflow analysis and process improvement initiatives.
• Assist in the rollout of ROBOSHOP projects in the U.S. market by analyzing logistics and operational performance data.

Requirements

• Master’s degree or foreign equivalent in Statistics, Data Analytics, Mathematics, Management, Business Administration, or a related field , plus 1 year of relevant experience.
• Demonstrated experience in:
  • Quantitative analysis
  • Data modeling and forecasting
  • Data visualization using Excel, SQL, and Tableau
  • Operational reporting
  • Supporting data-driven business decision-making

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.