Operations Specialist

SPM, LLC; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

SPM, LLC seeks a Traveling Operations Specialist to provide hands-on on-site leadership across student housing communities in Louisiana, Georgia, Alabama, and Mississippi. The role involves stepping into Community/Property Manager duties when needed, coaching leasing teams, and coordinating turn and move-in activities during peak periods.

This position favors travel, versatility, and a quick impact mindset.

Qualifications

• 2+ years in property management or student housing operations.
• On-site leasing or management experience required.
• Knowledge of Fair Housing requirements and related standards.

Responsibilities

• Provide temporary on-site operational and management support to communities that are short-staffed or in transition.
• Coach leasing teams to achieve leasing, pre-lease, and occupancy goals while ensuring Fair Housing compliance.
• Review property performance and recommend strategies to increase traffic, conversion, and occupancy.
• Coordinate unit turn, make-ready, and move-in schedules with maintenance and leasing teams across the academic-year leasing cycle.
• Support resident relations and conflict resolution, and respond to service requests to maintain satisfaction and retention.
• Assist property accounting tasks including posting payments, deposits, delinquency monitoring, and month-end AR reconciliation.
• Audit lease files and resident records for expirations, renewals, and other actions requiring timely administrative action.
• Support training and supervision of on-site staff to ensure consistent operations and service standards.
• Maintain Entrata records and support on-site marketing and social media presence.

Skills

Property management

Leadership

Communication

Time management

Entrata software

Tools

Entrata

Job description

SPM, LLC is seeking a versatile, solutions-focused Traveling Operations Specialist to support student housing communities across our Louisiana, Georgia, Alabama, and Mississippi portfolio. This role provides hands‑on operational leadership and temporary on‑site support to communities experiencing staffing transitions, performance challenges, or peak move‑in and turn activity — a great fit for someone who enjoys travel, variety, and making an immediate impact.

Responsibilities

• Provide temporary on‑site operational and management support to communities that are short‑staffed, in transition, or need additional leadership — stepping into Community/Property Manager duties when needed
• Support and coach leasing teams to achieve leasing, pre‑lease, and occupancy goals, ensuring all leasing activity follows Fair Housing guidelines
• Review property performance and recommend strategies to increase traffic, conversion, and occupancy
• Coordinate unit turn, make‑ready, and move‑in schedules with maintenance and leasing teams around the academic‑year leasing cycle
• Support resident relations and conflict resolution, and respond to resident service requests to maintain satisfaction and retention
• Support property accounting functions — posting rental payments, preparing bank deposits, monitoring delinquency, and assisting with month‑end reporting and AR reconciliation
• Audit lease files and resident records for expirations, renewals, and other items requiring timely administrative action
• Assist with training, developing, and supervising on‑site staff to ensure consistent operational and service standards
• Maintain accurate records in Entrata and support the accuracy of on‑site marketing and social media presence

Qualifications

• 2+ years of experience in property management, multifamily, or student housing operations; on‑site leasing or management experience required
• Strong leadership, communication, and time‑management skills; comfortable adapting to a variety of assignments and property needs
• Working knowledge of Fair Housing requirements and property management software (Entrata)
• Willingness and ability to travel extensively across a multi‑state portfolio, including extended stays as needed
• Valid driver's license, auto insurance and reliable transportation
• Job Type: Full‑time
• Travel: This is a traveling position; extensive travel is required to student housing communities across Louisiana, Georgia, Alabama, and Mississippi, with assignment length and location varying based on property needs
• Schedule: Varies by assignment; may include evenings and weekends during peak leasing, move‑in, and turn periods

SPM, LLC is an Equal Opportunity Employer and maintains a drug‑free workplace.