Operations Technician I

TierPoint, LLC.; Andover (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

TierPoint in Andover, MA is seeking an Operations Technician II to support servers, storage, and network equipment in a high-availability data center. You will handle alarms, perform hardware maintenance, and provide customer-focused service in a fast-paced environment.

The role requires strong communication, ability to juggle multiple tasks, and willingness to work nights and weekends as part of a 24/7 schedule. On-site facility operations and collaboration with internal teams are key.

Qualifications

• High School degree or equivalent.
• Excellent verbal, written, and interpersonal skills.
• Ability to work on multiple projects simultaneously.
• Ability to operate in a fast-moving, team-oriented environment with tight deadlines.
• Prior data center experience preferred.

Responsibilities

• Install, configure, and maintain servers, storage devices, and network equipment.
• Provide remote smart hands support for advanced issues.
• Monitor and respond to alerts related to power, cooling, and network performance.
• Escalate incidents to senior engineers when needed.
• Escort and supervise vendors and maintain records of equipment changes, incidents and maintenance activities.

Skills

MS Office

Windows OS

Time management

Customer service

Education

High School diploma

Tools

Data center hardware

Job description

Overview

The Operations Technician II role is ideal for someone who’s not only technically skilled but also thrives on solving complex challenges and finding innovative solutions. You’ll be at the center of activity, applying your technical expertise to keep systems running efficiently while continuously growing your skills. Daily responsibilities may include prepping cabinets, handling stock, racking servers, pulling cables, and managing alarms within a high-tech environment featuring advanced HVAC and electrical equipment. A strong customer service mindset is essential, as you’ll interact with customers to ensure their needs are met with professionalism and care.

We’re looking for someone who takes pride in their work, appearance, and the upkeep of the facility—someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint’s reliability, attention to detail, and commitment to operational excellence.

Shift schedule will be as follows:

• Week 1: Monday, Tuesday, Friday, Saturday, Sunday, 7:00pm - 7:00am
• Week 2: Wednesday, Thursday, 7:00pm - 7:00am
• Rotating weekends

Responsibilities

Hardware and Infrastructure Support:

• Assist in the Installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Provide remote smart hands support for customer advanced issues/concerns.

Monitoring & Maintenance:

• Monitor and respond to alerts related to power, cooling, and network performance.
• Perform regular facilitysecurity and operational walk-throughs for issue identification, reporting and documentation.
• Follow Method of Procedures (MOP) for equipment & cabling maintenance.

Incident Response & Troubleshooting:

• Escalate critical incidents to senior engineers or management when needed.
• Proactively manage ticket queue for timely request response and completion.

Security & Compliance:

• React to alarms promptly and elevate any urgent or unresolved issues to senior staff.
• Escort and supervise third‑party vendors and visitors when required.
• Maintain accurate records of equipment changes, incidents, and maintenance activities.
• Monitor security cameras.
• Other duties as assigned

Qualifications

• High School degree or equivalent
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

• Prior experience particularly in the data center industry

Working Conditions

• Data Center Operations environment.
• Shift Work:
  • Availability for on‑call duties and occasional shift work, including nights and weekends, as required by the data center’s operational needs.
• Physical Requirements:
  • Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces

Pay TransparencyTierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $19.91 - $29.87

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