Operations Specialist

JCW Group; New Jersey; Hybrid; USD 70,000 - 120,000; Full time

Job summary

JCW Group in New Jersey is seeking an Operations Specialist to join the Optimization and Transformation team. This hybrid role is based in New Jersey for an experienced insurance operations professional with a strong background in process improvement, operating model design, and cross-functional transformation initiatives.

You will partner with Underwriting, Claims, Sales, and Operations to map current-state processes, design future-state operating models, and drive continuous improvement across

Qualifications

• 3+ years of experience in insurance operations within a wholesale agency, MGA, or carrier environment with a focus on process improvement and operational transformation.
• Experience designing future-state operating models, leading platform migrations, or supporting digital transformation initiatives.
• Strong process mapping skills and ability to present complex business cases to executive leadership; Lean Six Sigma certification is a plus.

Responsibilities

• Conduct structured discovery sessions with Underwriting, Claims, Sales, and Operations teams to map current-state processes and design future-state operating models.
• Serve as a continuous business process partner to field teams, providing advisory support for process innovation and continuous improvement initiatives.
• Lead gap analyses, capability assessments, and executive reporting — presenting transformation roadmaps and strategic recommendations to senior leadership and cross-functional stakeholders.

Skills

Process improvement

Operating model design

Cross-functional collaboration

Lean Six Sigma (cert.)

Job description

A leading specialty insurance organization is looking to add an Operations Specialist to its Optimization and Transformation team. This is a hybrid role based in New Jersey for an experienced insurance operations professional with a strong background in process improvement, operating model design, and cross-functional transformation initiatives.

Responsibilities

• Conduct structured discovery sessions with Underwriting, Claims, Sales, and Operations teams to map current-state processes, identify inefficiencies, and design future-state operating models
• Serve as an ongoing business process partner to field teams, providing continuous advisory support for process innovation, problem-solving, and continuous improvement initiatives
• Lead gap analyses, capability assessments, and executive reporting — presenting transformation roadmaps and strategic recommendations to senior leadership and cross-functional stakeholders

Qualifications

• 3+ years of experience in insurance operations within a wholesale agency, MGA, or carrier environment, with a focus on process improvement and operational transformation
• Demonstrated experience designing future-state operating models, leading platform migrations, or supporting digital transformation initiatives
• Strong process mapping skills and comfort presenting complex business cases to executive leadership; Lean Six Sigma certification a plus