Operations Specialist

Birch Elite Group; Memphis (TN); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Job summary

Birch Elite Group in Memphis, TN seeks an Operations Specialist to manage daily operations, coordinate with the field team, and ensure adherence to policies. This full-time role requires strong communication, organizational skills, and the ability to work under pressure.

You will monitor KPIs, develop procedures, support recruitment and training, and contribute to a collaborative culture with opportunities for growth.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 2–3 years of experience in operations or a related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and familiarity with project management software.

Responsibilities

• Oversee the daily operations of cleaning and maintenance services, ensuring tasks are completed on time and to high standards.
• Coordinate with the field team to ensure equipment and supplies are maintained and teams have resources.
• Monitor and report on KPIs to identify areas for improvement and efficiency.
• Develop and implement operational procedures and protocols to streamline processes.
• Handle customer inquiries and complaints promptly and professionally.
• Assist in recruitment, training, and development of new team members.

Skills

Communication

Teamwork

Operations management

Time management

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Microsoft Office

Excel

Project management software

Job description

Birch Elite Group, a well-established commercial cleaning and maintenance services company in Memphis, TN, is seeking a dedicated Operations Specialist. This full-time position offers a negotiable salary and is open until November 23, 2026.

As an Operations Specialist, you will manage daily operations, coordinate with service providers, and ensure adherence to company policies and procedures. You will also handle customer inquiries, resolve issues, and maintain accurate records.

You will work in a team environment at our Memphis, TN headquarters, collaborating with other departments to deliver exceptional service. This involves regular meetings, shared goals, and open communication to ensure seamless coordination and customer satisfaction. The workplace is professional and supportive, fostering a positive work culture where employees feel valued and respected. This environment encourages continuous learning and growth, with opportunities for skill development and career advancement. Teamwork is emphasized, with a focus on mutual support and respect among colleagues. The atmosphere is collaborative, with a strong emphasis on teamwork and shared responsibility. This creates a dynamic and engaging work environment that promotes both personal and professional growth.

The salary is negotiable based on experience, with candidates typically earning between $50,000 and $80,000 per year, depending on their level of expertise and years of service. In addition to the competitive salary, the company offers a comprehensive benefits package that includes health insurance, retirement plans, and opportunities for professional development. Employees can participate in various training programs and workshops to enhance their skills and advance their careers within the organization. The company is committed to supporting its employees' growth and providing them with the resources they need to succeed.

To excel in this role, you should have a high school diploma or equivalent, 2-3 years of experience in operations or a related field, strong communication skills, and the ability to work well under pressure.

• Oversee the daily operations of our cleaning and maintenance services, ensuring that all tasks are completed on time and to the highest standards.
• Coordinate with the field team to ensure that all equipment and supplies are properly maintained and that our team members have the resources they need to do their jobs effectively.
• Monitor and report on key performance indicators (KPIs) to identify areas for improvement and ensure that our operations are running efficiently.
• Develop and implement operational procedures and protocols to streamline our processes and improve overall performance.
• Handle customer inquiries and complaints, ensuring that they are addressed promptly and professionally.
• Assist in the recruitment, training, and development of new team members to build a skilled and motivated workforce.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in a similar role within the commercial cleaning or maintenance industry.
• Strong organizational and time management skills, with the ability to juggle multiple tasks and priorities.
• Excellent communication and interpersonal skills, with the ability to work effectively with both team members and customers.
• Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with project management software.
• Valid driver's license and reliable transportation.
• Certifications in relevant areas, such as OSHA or cleaning standards, are a plus.