Operations Specialist

Express Employment Professionals; Littleton (CO); On-site; USD 42,000 - 60,000; Full time

Job summary

Express Employment Professionals of Littleton, CO is seeking an Operations Specialist to serve as the frontline liaison and customer support, ensuring positive experiences that reflect the organization’s values.

You will solve problems, answer questions, and be a company advocate while maintaining accurate records and following established protocols.

Qualifications

• At least two years of experience performing similar or related work.
• Excellent verbal and written communication skills.
• Strong confidentiality practices and attention to detail.

Responsibilities

• Respond promptly to inquiries via phone and email.
• Handle complaints with empathy and elevate when appropriate.
• Maintain accurate records of interactions.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Job description

Job Description

Job Description

AfterTERM: Full Time – up to 40 hours per week, Monday–Friday, 9:00 AM to 6:00 PM
CLASSIFICATION: Non-exempt

JOB SUMMARY

The Operations Specialist reports to the Operations Manager.

The ideal candidate is:

• Professional
• An excellent verbal and written communicator
• Positive
• Flexible
• Team-oriented
• Reliable

PURPOSE & ROLE

• Serve as the frontline liaison and customer support
• Ensure positive experiences that reflect the organization’s values
• Solve problems, answer questions, and be a company advocate

CORE RESPONSIBILITIES

• Respond promptly to inquiries via phone and email
• Handle complaints with empathy and elevate when appropriate
• Maintain accurate records of interactions

PERFORMANCE EXPECTATIONS

• Deliver accurate, clear, and respectful communication
• Take ownership of issues until resolved or properly escalated
• Follow established protocols and compliance guidelines

PROFESSIONAL CONDUCT

• Treat everyone with respect and courtesy
• Maintain a calm, professional tone—even in challenging situations
• Take accountability for mistakes and focus on solutions

TEAMWORK & COLLABORATION

• Share knowledge and support team members
• Participate in training, meetings, and feedback sessions
• Communicate effectively across departments to resolve cross-functional issues

CONTINUOUS IMPROVEMENT

• Identify recurring issues and suggest improvements
• View feedback as an opportunity for growth

AVAILABILITY & SCHEDULING

• Be punctual and adhere to scheduled work hours
• Be flexible in ensuring proper coverage and smooth handoffs during breaks, time off, or shift changes

ATTITUDE & MINDSET

• Approach daily responsibilities with a can-do attitude, optimism, empathy, and a growth mindset
• Treat teammates with care and work collaboratively
• Be solutions-oriented
• Embrace challenges as opportunities to learn and improve

QUALIFICATIONS

• At least two years of experience performing similar or related work
• Experience responding to inquiries via phone and email is preferred but not required
• Strong confidentiality practices, organizational skills, and attention to detail
• Excellent verbal and written communication skills

Company Description

Express Employment Professionals of Littleton, CO is a leading staffing provider helping job seekers find work with a wide variety of local businesses.

Because we're locally owned, we live-in and work in this community and have a vested interest in its' success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.

Company Description

Express Employment Professionals of Littleton, CO is a leading staffing provider helping job seekers find work with a wide variety of local businesses.
Because we're locally owned, we live-in and work in this community and have a vested interest in its' success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.
Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.