Operations Specialist

Tierpoint LLC; Durham (NC); On-site; USD 24,796 - 35,817; Full time

Job summary

TierPoint is seeking an Operations Specialist to provide high-quality customer service and support internal and external communication in a fast-paced, 24/7 data center environment in Durham, NC. You will be a point of contact for clients, vendors, and internal teams.

The role emphasizes reliability, attention to detail, and the ability to escalate urgent issues to senior staff. Shift is Monday–Friday, 8:00am–4:00pm, with on-call duties as needed.

Qualifications

• Ability to use good judgment and decision-making.
• Adequate professional experience and knowledge to perform Job Responsibilities.
• Excellent verbal, written, and interpersonal skills.
• Ability to prioritize and organize effectively.
• Ability to work both independently and with others.
• Ability to operate in a fast moving, team-oriented environment with tight deadlines.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Act as the point of contact for internal and external clients.
• Coordinates meetings between different departments internally as well as external meetings.
• Responsible for handling both incoming and outgoing shipments.
• Monitor security cameras.
• Other duties as assigned.

Skills

Good judgment

Professional experience

Verbal communication

Written communication

Interpersonal skills

Prioritization

Independence

Teamwork

Education

High School diploma or equivalent and customer service experience

Job description

Operations Specialist

Job Locations

US-NC-Durham

ID: 2026-3019

Category: Data Center Operations

Type: Regular Full-Time

Overview

TierPoint is seeking an Operations Specialist who will play a vital role in providing high quality customer service and supporting internal and external communication. Ideal candidates will have experience providing customer service in general administrative duties. In this role you will have the opportunity to act as a point of contact for clients, vendors, and internal team members. You must have the ability to work in a fast-paced and rapidly changing environment while escalating urgent issues appropriately to senior staff. An understanding of your role as it relates to the functioning of day-to-day operations will also be critical.

We're looking for someone who takes pride in their work, appearance, and the upkeep of the facility-someone dependable, adaptable, and ready to tackle the ever-changing demands of a 24/7 environment. The ideal candidate builds trusted relationships with internal teams and customers alike, representing TierPoint's reliability, attention to detail, and commitment to operational excellence.

Shift will be as follows:

Monday - Friday, 8:00am - 4:00pm

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Act as the point of contact for internal and external clients
• Coordinates meetings between different departments internally as well as external meetings
• Responsible for handling both incoming and outgoing shipments
• Monitor security cameras
• Other duties as assigned.

Qualifications

• Ability to use good judgment and decision-making skills
• Adequate professional experience and knowledge to perform Job Responsibilities
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work both independently and with others
• Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines

Preferred Experience

• Prior experience particularly in the data center industry
• High School degree or experience in a customer service/help desk environment.

Working Conditions

• Data Center Operations environment.
• Shift Work:
  • Availability for on-call duties and occasional shift work, including nights and weekends, as required by the data center's operational needs.
• Physical Requirements:
  • Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements. Pay Range $17.72 - $26.58

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