Operations Specialist

Via-Mobility-Services; Denver (CO); Hybrid; USD 35,000 - 44,000; Full time

Benefits offered by this job

Paid Training

Paid Time-Off

Medical, Dental, Vision

Employer paid Life Insurance

403b Retirement Plan

Employee Assistance Program

Public Service Loan Forgiveness (PSLF)

Job summary

Via Mobility Services in Denver, CO is seeking an Operations Specialist to ensure smooth field operations, coach flex ride drivers, and serve as a backup driver when needed. The role includes completing accident reports and investigating passenger complaints to improve service quality.

Starting pay ranges from $25.61 to $32.05 per hour, with paid training, full/part-time options, and opportunities for growth within a supported nonprofit environment.

Qualifications

• Minimum of 21 years of age.
• High School Diploma/GED or equivalent.
• Possess a Driver’s License valid for at least the past two years.
• Driving experience with public transportation strongly preferred.
• Previous supervisory experience strongly preferred.
• Strong interpersonal skills.
• Knowledge of occupational hazards and safety practices.
• Must pass and maintain DOT physical, random drug testing, and ongoing Motor Vehicle Records checks.

Responsibilities

• Ensure smooth operations in the field and provide ongoing coaching to flex ride drivers.
• Serve as emergency back-up and support driver when needed.
• Empty cash boxes and conduct regular field inspections.
• Investigate passenger complaints and file necessary accident reports.
• Provide information to the public regarding transit operations and back up all routes/ functions.

Skills

Interpersonal skills

Customer service

Safety awareness

Problem solving

Leadership

Education

High School Diploma/GED

Job description

Job Details

Job Location: Denver, CO 80216

Salary Range: $25.61 - $32.05 Hourly

Ready to put your driving experience to work in a new way?

Looking for a role where you can provide ongoing coaching?

Looking for a role that offers a lot of variety and not one day is the exact same?

Ready to make an impact on your community & leave work feeling like you made a difference?

Did you answer yes to any of these questions? If so, then Via Mobility Services may be the place for you.

Operations Specialist – Role Overview

Being an Operations Specialist has its Advantages:

• A fun and supportive environment providing curb to curb services
• A role where you can interact and make a difference in a life
• Full or part time opportunities
• Paid training and growth opportunities
• Employee Discounts including Boulder Rec Center, YMCA and more!

The Operations Specialist ensures smooth operations in the field, provides ongoing coaching and problem solving with the flex ride drivers, and is accessible for emergency back-up and accident response. The Operations Specialist is responsible for emptying cash boxes, and conducting field inspections on a regular basis. This role will also complete investigations into passenger complaints and accidents and complete the needed accident reports. The Operations Specialist will also provide information to the public regarding transit operations and must understand and possess the ability to operate all Flex Ride routes and functions and serve as a backup driver as needed.

Starting pay range for the role is $25.61-$32.05/ hour

Part Time Position

1 Part Time Position: Saturday 2:00pm-11:00pm

Qualifications for Operations Specialist

• Minimum of 21 years of age
• High School Diploma/GED
• Possess a Driver’s License that has been valid for at least the past two (2) years
• Driving experience with public transportation strongly preferred
• Previous supervisory experience strongly preferred
• Strong interpersonal skills
• Knowledge of occupational hazards and safety practices and procedures
• Must pass and maintain DOT physical, random drug testing, and ongoing Motor Vehicle Records checks.
• Meets all of the hiring criteria as outlined by Via and RTD
• Other duties as assigned

Competitive Benefits

• Paid Training! Paid Time-Off!
• Guaranteed wage increases every year!
• Medical, Dental, Vision, Flexible Spending Account
• Employer paid Life Insurance
• 403b Retirement Plan
• Employee Assistance Program
• Access to Pet Insurance discounts
• Special employee only discounts
• Credit Union Memberships
• Public Service Loan Forgiveness (PSLF) Program
• Stability and longevity with a growing, sustainable, and innovative company

Learn more about why we are a great place to work

https://viacolorado.org/work-with-us/careers/employee-benefits/

About Via Mobility

We are a vibrant, accomplished nonprofit with a culture built on four key values – teamwork, honesty, integrity and a passion for helping others.

Via team members have a common goal: to provide our clients with mobility and transportation options that enhance a quality of life, self-sufficiency, and access to the community. Since 1979, Via has helped tens of thousands of seniors and people with disabilities live more independent lives. We also serve our community through volunteer driver training programs, disability awareness education and advocacy, human service collaborations and partnerships, community transit offerings and contracting capabilities.

Via is an Equal Employment Opportunity Employer (EEO)