Operations Specialist

SLL Services; Cumming (GA); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid sick leave

Volunteer time off

401(k) retirement plan with company-mâ

Job summary

SLL Services, LLC. is seeking an Operations Support Specialist to provide dedicated administrative support to our Operations teams in Cumming, GA.

This role focuses on work order coordination, subcontractor follow-up, documentation management, and procurement assistance, helping ensure timely communication across internal teams and field personnel. The ideal candidate will have 2–3 years of administrative or operations support experience, strong organizational skills, and proficiency in MS

Qualifications

• Minimum of 2–3 years of administrative, office support, or operations support experience.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Outlook and Excel.
• Ability to work independently, take initiative, and consistently follow through on assigned responsibilities.

Responsibilities

• Coordinate work orders and subcontractor coordination, tracking quotes and onsite notes.
• Assist the Procurement department with material quotes, purchase orders, equipment rentals, and order coordination.
• Monitor assigned work order queues and support regional Operations leadership with administrative tasks.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Microsoft Office

Independent work

Interpersonal skills

Tools

Microsoft Excel

Microsoft Outlook

Job description

SLL Services is an on-demand national provider specializing in commercial electrical, lighting, and project management solutions. As a family-owned and operated company, SLL Services emphasizes long-term partnerships with clients through reliable service and high-quality work. The organization serves a broad range of commercial customers that require responsive support and professional project execution. Foundational core values guide decision-making, customer interactions, and team culture. Team members join a company that values integrity, accountability, and consistent performance.

About the Role

SLL Services is seeking a highly organized, detail-oriented Operations Support Specialists to provide dedicated administrative support to our Operations teams.

This position plays an important role in supporting daily service operations through work order coordination, subcontractor follow-up, documentation management, and procurement assistance. The Operations Specialist is responsible for monitoring outstanding requests, obtaining necessary information, and ensuring timely communication between internal departments, subcontractors, suppliers, and field personnel.

Working closely with regional Operations leadership and the Procurement department, the ideal candidate will demonstrate strong organizational skills, attention to detail, and the ability to independently manage multiple priorities in a fast-paced, service-driven environment.

Key Responsibilities

Work Order & Subcontractor Coordination

• Follow up with subcontractors to obtain outstanding quotes, onsite service notes, photos, and supporting documentation.
• Monitor pending quote requests and obtain clarification on onsite findings, recommended repairs, and material needs.
• Maintain accurate work order records, documentation, and status updates within the company's service management system.
• Communicate outstanding requests, delays, and unresolved issues to the appropriate regional team members.

Procurement & Material Coordination

• Assist the Procurement department with material quotes, purchase orders, equipment rentals, and order coordination.
• Follow up with suppliers regarding pricing, material availability, lead times, and delivery statuses.
• Coordinate communication with field technicians regarding material availability, pickup readiness, and scheduled deliveries.
• Monitor outstanding or delayed orders and communicate updates to the appropriate internal personnel.

Administrative & Regional Operations Support

• Monitor assigned work order queues and follow-up lists to ensure timely completion of outstanding administrative tasks.
• Provide ongoing administrative support to regional Operations leadership and team members.
• Maintain organized and accurate operational records while ensuring consistent follow-through on assigned responsibilities.
• Perform additional administrative and operational support duties as assigned.

Required Qualifications

• Minimum of 2–3 years of administrative, office support, or operations support experience.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Outlook and Excel.
• Ability to work independently, take initiative, and consistently follow through on assigned responsibilities.
• Strong interpersonal skills and the ability to communicate professionally with internal teams, vendors, subcontractors, and field personnel.
• Ability to learn and navigate new software systems and operational processes.

Preferred Qualifications

• Previous administrative experience in construction, electrical contracting, facilities maintenance, or a related service industry.
• Experience coordinating with subcontractors, suppliers, vendors, or field service personnel.
• Familiarity with purchase orders, material procurement, equipment rentals, and service-related documentation.
• Experience working with work order management, field service management, or procurement software.

Why Join SLL Services?

At SLL Services, we believe strong operations begin with strong people. As a growing commercial electrical contractor serving customers nationwide, we value teamwork, accountability, communication, and a commitment to delivering dependable service.

As an Operations Specialist, you'll become an integral part of our Service Operations team, working alongside experienced professionals while developing valuable industry knowledge and contributing to the efficiency and success of our daily operations.

• Employment Type: Full-Time, Non-Exempt
• Compensation: $45,000 - $48,000 annually, based on experience
• Location: Cumming, GA
• Work Schedule: Monday–Thursday 8:30am – 5:00pm, Friday 8:30am – 4:00pm
• Hybrid Schedule: Monday–Wednesday in-office; Thursday–Friday remote
• Benefits: Health benefits, paid time off, paid sick leave, volunteer time off, and 401(k) retirement plan with company matching