Operations Specialist

ContainerPort Group, Inc.; Columbus (OH); On-site; USD 47,000 - 66,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid time off

Life, AD&D, & Disability insurance

Employee Assistance Program

Job summary

ContainerPort Group, a World Group company, is seeking an Operations Specialist for our Columbus, OH location. You will manage the dedicated team’s fleet operations, customer service, and safety compliance, coordinating with multiple stakeholders to ensure timely and efficient service.

The role emphasizes strong communication, attention to detail, and collaboration with CX and safety teams to uphold service quality and regulatory compliance.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Computer skills including Microsoft Office Suite and Outlook.
• High School Diploma or GED required.

Responsibilities

• Dispatch and monitor all drivers for productivity and efficiency.
• Check Samasara Electronic Logs for USDOT and MC3 compliance; work with customers to schedule loads and capacity needs.
• Work with Trinium to manage daily scheduling and dispatching of loads.
• Ensure loaded containers are returned to rail/Port within the range provided by the customer/steamship line.
• Manage rail and port cuts to ensure exports are gated on time.
• Audit driver paperwork to ensure documents are uploaded correctly.
• Build relationships with customers and strive to expand partnerships.
• Collaborate with CX team to ensure top-tier customer service and assist with invoicing.
• Perform terminal 12-point truck inspections monthly and report to safety.
• Work with Safety to complete log compliance and correct driver errors.

Skills

Communication skills

Fast-paced environment

Microsoft Office

Outlook

Education

High School Diploma

Tools

Samasara E Logs

Trinium

Job description

CPG OH Columbus CTF
1855 Watkins Road
Columbus, OH 43207, USA

Description

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, and vessel husbandry…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com

ABOUT THIS ROLE:

CPG, ContainerPort Group, a World Group company, is currently looking for a natural coordinator who has a strong sense of big-picture objectives and a sharp eye to join our family as an Operations Specialist for our Columbus, OH location!

The Operations Specialist is responsible for managing the operation for the Dedicated team regarding fleet, customer service, and safety level.

Duties and Responsibilities:

• Dispatch and monitor all drivers for productivity and efficiency


• Check Samasara Electronic Logs for USDOT Compliance, as well as MC3 Compliance Work with customers to schedule loads and capacity needs at the location, scheduling drivers’ times to fit the customers’ needs


• Work with Trinium to manage the scheduling and dispatching of loads daily


• Ensure loaded containers are returned to the rail or Port withing the range provided by the customer and/or Steam Ship Line


• Manage rail and port cuts to ensure exports are in gated on time


• Audit driver paperwork to ensure correct documents are uploaded into the correct places


• Build relationships with customers and strive to expand partnerships with them


• Work closely with the CX team to ensure the highest level of customer service as well as assist with invoicing


• Perform terminal 12 Point truck inspections monthly and send to the safety department


• Work with Safety department to complete Log compliances and correct any driver errors

Education and Professional Experience:

• Excellent communication skills, both verbal and written


• Ability to work in a fast-paced environment


• Computer skills including Microsoft Office Suite and Outlook


• High School Diploma or GED required

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.


• Must be able to remain in a stationary position for extended periods of time


• Must be able to constantly operate a computer and other office equipment


• Competitive compensation


• Life, AD&D, & Disability insurance


• Employee Assistance Program


• 401(k) plan with up to 6% company match


• Paid Time Off


• Internal Mobility & professional development opportunities


• Tuition assistance


• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.