Sales Operations Manager

Arthur J. Gallagher & Co. (AJG); Midvale (UT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a senior Sales Operations leader to drive consistency, best practices, and sales efficiency in our organization. You will align sales resources with regional priorities and manage both people and processes to support organic growth and profitability.

You will lead cross-functional teams, oversee budgets and forecasts, and collaborate with leadership on development and deployment of sales training and performance initiatives.

Qualifications

• Bachelor's degree and 8+ years related experience required.
• Operational and program management experience within the insurance and/or benefits industry.
• Experience with managing resources, risk analysis, budgets and client onboarding and relationship management.
• Experience with setup, management, and oversight of the execution of large-scale projects.
• Experience and knowledge of change management, organizational development, profit maximization, productivity, and efficiency enhancement.
• Excellent written and oral communication skills.
• Superior presentation skills.
• Strong analytical, organizational, and problem-solving skills.
• Master’s degree or professional certification preferred.
• Experience in a supervisory or management role preferred.

Responsibilities

• Expanding sales engagement and results of all practices across the division, including defining and championing our sales culture
• Developing processes to support the expansion of whitespace sales through mutual accountability and bi-directional introductions
• Capturing, sharing, and creating the deployment of best practices
• Collaborating with branch leadership in developing sales goals and operating budgets which meet the annual and long term goals
• Reviewing current process and work to establish and implement improved deal & pricing review protocols inclusive of inside and outside services
• Working with leadership and finance to understand the management of P&Ls and key finance metrics
• Supports the ongoing development of sales effectiveness training, consulting and training deployment
• Provides leadership to external growth areas including merger & acquisition partnerships and new producer hires

Skills

Strategic leadership

Budget management

Change management

Stakeholder management

Communication skills

Presentation skills

Analytical skills

Education

Bachelor's degree

Master’s degree or professional certification (desired)

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Primarily focused on supporting the strategic goals of the organization, driving consistency, best practices and the quality of work products and processes in-order-to support the efficiency and effectiveness of sales managers and producers. Responsible for supporting the achievement of superior organic growth by ensuring the alignment of sales resources and a balanced focus on divisional and regional initiatives. Manages both people and processes including, leading Regional Sales Operations resources and sales data and sales velocity employees.

How you'll make an impact

• Expanding sales engagement and results of all practices across the division, including defining and championing our sales culture
• Developing processes to support the expansion of whitespace sales through mutual accountability and bi-directional introductions
• Capturing, sharing, and creating the deployment of best practices
• Collaborating with branch leadership in developing sales goals and operating budgets which meet the annual and long term goals of the company in regards to sales growth, business development, expense control and pre-tax profit growth
• Reviewing current process and work to establish and implement improved deal & pricing review protocols inclusive of inside and outside services
• Working with leadership and finance to understand the management of P&Ls and key finance metrics, to ensure budgeting/sales forecasting commitments are achieved.
• Supports the ongoing development of sales effectiveness training, consulting and collaborating with the training teams to design and deploy sales management and producer training
• Provides leadership to several external growth areas including the development of potential merger & acquisition partners, the protocols from a best practice standpoint of identifying and the recruitment of new producer hires and profitable book purchase opportunities

About You

Required

• Bachelor's degree and 8+ years related experience required.
• Operational and program management experience within the insurance and/or benefits industry.
• Experience with managing resources, risk analysis, budgets and client onboarding and relationship management.
• Experience with setup, management, and oversight of the execution of large-scale projects.
• Experience and knowledge of change management, organizational development, profit maximization, productivity, and efficiency enhancement.
• Excellent written and oral communication skills.
• Superior presentation skills.
• Strong analytical, organizational, and problem-solving skills.

Desired

• Master’s degree or professional certification.
• Experience in a supervisory or management role preferred.

Work Traits

• Independent, self-motivated and goal oriented.
• Proactive approach with attention to detail and proven ability to follow-through.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)