Operations Specialist

Paycom; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Free classes

Discounts

Rewards program

Paid training

Job summary

Range USA is seeking an Operations Specialist to support inventory management, compliance, and day-to-day operational processes in a fast-paced retail environment. You will help ensure product availability, accurate pricing, and adherence to federal, state, and local firearm regulations.

Join a team focused on accuracy, safety, and exceptional customer service, with opportunities for growth and paid training in a supportive, high-energy setting.

Qualifications

• 2+ years of retail, inventory, or operations experience.
• Working knowledge of inventory systems and POS platforms.
• Strong attention to detail with a focus on accuracy and compliance.

Responsibilities

• Maintain inventory accuracy through counts, audits, and cycle counts.
• Process incoming inventory, including firearms, transfers, and e-commerce orders.
• Support compliance with ATF, OSHA, and internal safety policies.
• Manage e-commerce orders and layaways, ensuring timely communication with customers.
• Assist with audits and reporting to ensure system accuracy and controls.

Skills

Retail operations

Inventory management

POS platforms

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Operations SpecialistRange USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.Position detailsPosition titleOperations SpecialistReports toAssistant Store LeaderClassificationFull-Time / Non-Exempt / HourlyPosition overviewThe Store Operations Specialist plays a critical role in supporting store performance through execution of inventory management, compliance, and operational processes. This role ensures product availability, pricing accuracy, and adherence to all federal, state, and local firearm regulations, while maintaining organized and efficient backroom and administrative operations. Working closely with store leadership, this position drives operational excellence across receiving, inventory control, compliance tracking, and customer order fulfillment.Core values alignment:Curious — ask questions, find and solve problemsPassionate — care deeply about the brand, team, and customersDo it Right — take pride in accuracy and credibilityService — put others above ourselvesKey responsibilitiesInventory & Merchandising Execution:Support store sales by maintaining visual standards in the store, to include merchandise presentation, pricing, promotions, and signage.Maintain visual and merchandising standards across the sales floorConduct inventory counts, cycle counts, and audits to ensure accuracyMonitor and resolve out-of-stock conditions and inventory discrepanciesReceiving & Inventory Control:Receive and process all incoming inventory, including firearms, transfers, and e-commerce orders, in a timely and accurate mannerMaintain a clean, organized, and audit-ready receiving areaProcess inventory adjustments and goods issues to ensure proper system accuracyExecute weekly and monthly reporting, including negative inventory and margin reportsCompliance & Regulatory Support:Support compliance with all ATF, OSHA, and internal safety policies and proceduresPerform compliance checks including 4473 form reviews, bound book management, for documentation accuracy and compliance trackerAssist with audits, corrections, and required customer follow-upCustomer Order & Service Support:Manage e-commerce orders and layaways, ensuring timely processing and customer communicationSupport firearm service and repair programs, including tracking, parts coordination, and follow-upEnsure all customer transactions related to layaway and ecommerce are completed timelyOperational Support:Partner with leadership to maintain appropriate supply levels (targets, PPE, office supplies, ATF forms)Conduct case audits to ensure proper representation of in-stock firearmsSupport overall store operations to ensure a safe, compliant, and high-performing environmentDesired skills & experienceHigh School Diploma or equivalent preferred2+ years of retail, inventory, or operations experience (specialty retail preferred)Working knowledge of inventory systems and POS platformsProficiency in Microsoft Office (Word, Excel, Outlook)Strong attention to detail with a focus on accuracy and complianceEffective communication and organizational skillsAbility to work a flexible schedule, including nights, weekends, and holidaysEmployee benefitsMedical, Dental, and Vision health insuranceUnlimited Shooting – Free ClassesIndustry-leading online and in-store discountsManufacturer rewards and points programNo firearm experience needed — we offer paid training