Operations Specialist

Cushman & Wakefield; Boston (MA); Remote; USD 59,000 - 70,000; Full time

Job summary

A leading company in Facility Management Services is offering a remote administrative position that involves managing expense allocations, auditing datasets, and supporting projects aimed at improving efficiency. The role requires strong communication skills, a Bachelor’s Degree, and at least 4 years of relevant experience.

Benefits

Comprehensive benefits package including health, vision, and dental insurance

Opportunity for career advancement and growth

Supportive and collaborative work environment

Qualifications

• Minimum 4 years of experience in administration or customer service/support.
• Preferable Bachelor’s Degree in Business Administration or equivalent experience.
• Intermediate computer skills with proficiency in Microsoft Office.

Responsibilities

• Own processes related to expense allocations and travel receipt reconciliation.
• Audit datasets and submit corrections through appropriate channels.
• Manage incoming requests and escalation paths.

Skills

Relationship-building

Communication

Multi-tasking

Problem-solving

Education

Bachelor’s Degree in Business Administration

Tools

Microsoft Office

Workday

Smartsheet

ServiceNOW

UKG Kronos

Job description

Employer Industry: Facility Management Services

Why consider this job opportunity:
- Salary up to $70,000.00
- Opportunity for career advancement and growth within the organization
- Work remotely, with flexibility in scheduling
- Comprehensive benefits package including health, vision, and dental insurance
- Supportive and collaborative work environment
- Chance to contribute to process improvement and efficiency initiatives

What to Expect (Job Responsibilities):
- Own processes related to expense allocations and travel receipt reconciliation
- Audit datasets and submit corrections through appropriate channels and software
- Manage incoming requests and escalation paths, ensuring timely and accurate responses
- Create and maintain documentation related to training, policies, procedures, and best practices
- Support and drive special projects aimed at improving efficiency and reducing costs

What is Required (Qualifications):
- Minimum of 4 years of experience in administration or customer service/support
- Bachelor’s Degree in Business Administration or equivalent experience preferred
- Intermediate computer skills, including proficiency in Microsoft Office (Word, Teams, Outlook, Excel)
- Strong relationship-building and communication skills with a passion for helping others
- Ability to multi-task and resolve a variety of issues in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience with Workday, Smartsheet, ServiceNOW, and UKG Kronos
- Comfortable with occasional weekend or evening availability for urgent support

#FacilityManagement #RemoteWork #CareerOpportunity #CompetitivePay #ProcessImprovement

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