Operations Solutions Analyst

Zurich North America; Missouri; Hybrid; USD 87,000 - 143,000; Full time

Job summary

Zurich North America is seeking an Operations Solutions Analyst to join the Resilience Solutions team. The role emphasizes turning data into actionable insights through dashboards and governance, with hybrid/remote options and a preference for a Schaumburg presence.

You will automate processes, monitor data quality, and partner with stakeholders to deliver transparent, accessible data that enables faster, more informed decisions across the organization.

Qualifications

• Bachelors Degree and 3+ years in Data Management, or a HS diploma with 5+ years in Data Management.
• Experience with data interrogation/analysis techniques.

Responsibilities

• Establish enterprise-wide accountability for data and align business objectives with data needs.
• Develop and maintain operational dashboards, metrics and reporting on vendor performance and billing operations.
• Identify automation opportunities to improve efficiency and data quality.
• Support data governance and continuous improvement initiatives.

Skills

Data analysis

Education

Bachelor's Degree in Data Management

High School Diploma or Equivalent

Tools

DTM platforms

CLM solutions

Document automation

Workflow automation

Job description

Zurich North America is seeking an Operations Solutions Analyst to join our Zurich Resilience Solutions team. We are open to consider hiring remote talent, however, hybrid with a presence in the Schaumburg North American Headquarters is preferred.

In this role, you will help the organization get the most value out of its data by identifying and monitoring key operational data scenarios, providing high-quality and transparent data to stakeholders, supporting the development and implementation of the target data landscape, and enabling better, faster decision‑making across the organization by ensuring data is accurate, accessible and fit for purpose.

Key Accountabilities:

• Work with the business leaders to establish Enterprise-wide accountability for data, link business objectives with data needs and identify/measure/close data quality gaps.
• Develop and maintain operational dashboards, metrics, and reporting packages to provide transparency into vendor performance, billing operations, and key business outcomes.
• Effectively research, audit and document findings to the Data team and other business partners.
• Partner with business stakeholders to identify, prioritize, and implement automation opportunities that improve efficiency, reduce manual effort, and enhance data quality.
• Leverage Artificial Intelligence (AI) Capabilities to automate and streamline vendor contract and billing processes.
• Support vendor governance activities through data analysis, process documentation, workflow standardization, and continuous improvement initiatives.
• Consolidate/streamline/map activities of the various data repositories in the organization.
• Conduct quality reviews and establish ongoing monitoring/reporting of key corporate data.
• Provide support for revenue collection and operational efficiencies.
• Supports vendor payment processes, administration, billing reconciliation, and financial controls.
• Develop working relationships with technical personnel throughout the organization and ensure collaboration on activities.
• Identify data anomalies and effectively communicate/escalate to management.
• Supports organization with process improvement & automation initiatives.

Required Qualifications:

• Bachelors Degree and 3 or more years of experience in the Data Management area

OR

• High School Diploma or Equivalent and 5 or more years of experience in the Data Management area

AND

• Experience with data interrogation/analysis techniques

Preferred Qualifications:

• Experience with Digital Transaction Management (DTM) platforms, including design, configuration, and support
• Experience with Contract Lifecycle Management (CLM) solutions to streamline contract creation, approval, and storage
• Experience with document automation tools to reduce manual effort and improve data quality
• Experience with workflow automation technologies to optimize end-to-end business processes and enhance stakeholder experience

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $87,200.00 - $142,700.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Schaumburg, AM - Illinois Virtual Office, AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No