Operations Solutions Analyst

Zurich NA; Columbia (SC); Hybrid; USD 87,000 - 143,000; Full time

Job summary

Zurich North America is seeking an Operations Solutions Analyst to help maximize the value of organizational data. The role focuses on identifying key data scenarios, delivering transparent data to stakeholders, and enabling faster decision-making across the company by ensuring data is accurate and accessible.

The ideal candidate will have strong data management experience and familiarity with data interrogation/analysis techniques, with a hybrid work approach including a presence at the

Qualifications

• Bachelor's Degree with 3+ years in Data Management, or
• High School Diploma or Equivalent with 5+ years in Data Management
• Experience with data interrogation/analysis techniques

Responsibilities

• Establish enterprise-wide accountability for data, linking objectives with data needs and measuring data quality gaps.
• Audit and document findings for Data team and partners.
• Consolidate and map activities across data repositories.
• Contribute to key enterprise initiatives.
• Conduct quality reviews and ongoing monitoring of corporate data.
• Support revenue collection and operational efficiencies.
• Support vendor payment processes, billing reconciliation and financial controls.
• Develop working relationships with technical personnel to enable collaboration.
• Identify data anomalies and escalate to management.
• Support process improvement and automation initiatives.

Skills

Data management experience

Data interrogation/analysis techniques

Education

Bachelor's Degree

High School Diploma or Equivalent

Tools

DTM platforms

CLM solutions

Document automation tools

Workflow automation

Job description

Operations Solutions Analyst

Zurich North America is seeking an Operations Solutions Analyst to join our Zurich Resilience Solutions team. We are open to consider hiring remote talent, however, hybrid with a presence in the Schaumburg North American Headquarters is preferred.

In this role, you will help the organization get the most value out of its data by identifying and monitoring key operational data scenarios, providing high-quality and transparent data to stakeholders, supporting the development and implementation of the target data landscape, and enabling better, faster decision-making across the organization by ensuring data is accurate, accessible and fit for purpose.

Key Accountabilities:

• Work with the business leaders to establish Enterprise-wide accountability for data, link business objectives with data needs and identify/measure/close data quality gaps.

• Effectively research, audit and document findings to the Data team and other business partners.

• Consolidate/streamline/map activities of the various data repositories in the organization.

• Contribute to the success of the key corporate Enterprise Initiatives.

• Conduct quality reviews and establish ongoing monitoring/reporting of key corporate data.

• Provide support for revenue collection and operational efficiencies.

• Supports vendor payment processes, administration, billing reconciliation, and financial controls.

• Develop working relationships with technical personnel throughout the organization and ensure collaboration on activities.

• Identify data anomalies and effectively communicate/escalate to management.

• Supports organization with process improvement & automation initiatives.

Required Qualifications:

• Bachelors Degree and 3 or more years of experience in the Data Management areaOR

• High School Diploma or Equivalent and 5 or more years of experience in the Data Management areaAND

• Experience with data interrogation/analysis techniques

Preferred Qualifications:

• Experience with Digital Transaction Management (DTM) platforms, including design, configuration, and support

• Experience with Contract Lifecycle Management (CLM) solutions to streamline contract creation, approval, and storage

• Experience with document automation tools to reduce manual effort and improve data quality

• Experience with workflow automation technologies to optimize end-to-end business processes and enhance stakeholder experience

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $87,200.00 – $142,700.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewardshere (https://www.zurichna.com/careers/benefits) .]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM – Schaumburg, AM – Illinois Virtual Office, AM – Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

EOE Disability / Veterans