Operations Solutions Analyst

Zurich 56 Company Ltd; Schaumburg (IL); Hybrid; USD 87,000 - 143,000; Full time

Job summary

Zurich North America is seeking an Operations Solutions Analyst to join the Resilience Solutions team. This hybrid role allows remote work with a Schaumburg headquarters presence preferred, focusing on turning data into actionable insights.

You will build dashboards, identify data quality gaps, and collaborate with business partners to automate processes, improving efficiency and decision-making across the organization.

Qualifications

• Bachelor's degree and 3+ years of experience in Data Management.
• Or High School Diploma with 5+ years of experience in Data Management.
• Experience with data interrogation/analysis techniques.

Responsibilities

• Establish enterprise-wide accountability for data and link objectives to data needs.
• Develop and maintain dashboards, metrics, and reporting on vendor performance and billing operations.
• Research, audit and document findings for Data team and stakeholders.
• Identify and implement automation opportunities to improve efficiency and data quality.
• Leverage AI capabilities to automate vendor contract and billing processes.
• Support vendor governance through data analysis and process documentation.
• Consolidate and map activities across data repositories.
• Conduct quality reviews and monitor key corporate data.

Skills

Data analysis

Data management

Data quality

Communication

Education

Bachelor's degree in Data Management or related field

High School Diploma or equivalent with 5+ years of experience

Tools

DTM platforms

Contract Lifecycle Management (CLM)

Document automation tools

Workflow automation technologies

Job description

Zurich North America is seeking an Operations Solutions Analyst to join our Zurich Resilience Solutions team. We are open to consider hiring remote talent, however, hybrid with a presence in the Schaumburg North American Headquarters is preferred.

In this role, you will help the organization get the most value out of its data by identifying and monitoring key operational data scenarios, providing high-quality and transparent data to stakeholders, supporting the development and implementation of the target data landscape, and enabling better, faster decision-making across the organization by ensuring data is accurate, accessible and fit for purpose.

Key Accountabilities:

• Work with the business leaders toestablishEnterprise-wide accountability for data, link businessobjectiveswith data needs and identify/measure/close data quality gaps.
• Develop and maintain operational dashboards, metrics, and reporting packages to provide transparency into vendor performance, billing operations, and key business outcomes.
• Effectively research, audit and document findings to the Data team and other business partners.
• Partner with business stakeholders to identify, prioritize, and implement automation opportunities that improve efficiency, reduce manual effort, and enhance data quality.
• Leverage Artificial Intelligence (AI) Capabilities to automate and streamline vendor contract and billing processes.
• Support vendor governance activities through data analysis, process documentation, workflow standardization, and continuous improvement initiatives.
• Consolidate/streamline/map activities of the various data repositories in the organization.
• Conduct quality reviews andestablishongoing monitoring/reporting of key corporate data.
• Provide support forrevenue collection and operationalefficiencies.
• Supports vendor payment processes,administration, billing reconciliation, and financial controls.
• Develop working relationships with technical personnel throughout the organization and ensure collaboration on activities.
• Identifydata anomalies and effectively communicate/escalate to management.
• Supports organization with process improvement & automation initiatives.

Required Qualifications:

• BachelorsDegreeand 3 or more years of experience in the Data Management area

OR

• High School Diploma or Equivalent and 5 or more years of experience in the Data Management area

AND

• Experience with data interrogation/analysis techniques

Preferred Qualifications:

• Experience with Digital Transaction Management (DTM) platforms, including design, configuration, and support
• Experience with Contract Lifecycle Management (CLM) solutions to streamline contract creation, approval, and storage
• Experience with document automation tools to reduce manual effort and improve data quality
• Experience with workflow automation technologies to optimize end-to-end business processes and enhance stakeholder experience

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $87,200.00 - $142,700.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .]

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.