Operations & Shipments Specialist — End-to-End Orders

Y Soft; Grapevine (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible PTO

Sick time

11 company holidays

Health insurance

Disability insurance

401(k)

Job summary

Y Soft in Hurst, TX is seeking an operations-focused professional who owns orders from entry through billing and shipping, licenses, and renewals. You’ll be the hub between customers, sales, and the warehouse to keep multiple orders on track.

This full-time, on-site role blends ERP/CRM work with hands-on warehouse tasks—receiving, picking, packing, and shipping hardware. You’ll monitor expirations, prepare renewal quotes, and maintain accurate customer records with sharp attention to detail.

Qualifications

• 1–3 years of experience in order processing, sales operations, customer support, contract administration, or similar business support work.
• Experience with inventory management, warehouse operations, or product fulfillment is a plus.
• Familiarity with ERP, CRM, inventory, or shipping platforms.
• Strong Excel, Outlook, and general business-software skills.
• Exceptional attention to detail and comfort juggling multiple priorities at once.
• Clear written and verbal communication.
• A self-starter mindset — organized, accountable, and just as effective working solo as with cross-functional teams.
• Bachelor's degree preferred, or an equivalent mix of education and experience.

Responsibilities

• Process orders end-to-end to be completed, billed, and shipped correctly.
• Review purchase orders for accurate pricing, products, quantities, and customer information before processing.
• Prepare pricing quotes for new purchases and contract renewals.
• Coordinate service requests and installation-related activities with internal teams.
• Create and manage trial, demo, and evaluation software licenses, and maintain customer software environments and access.
• Monitor upcoming subscription and support agreement expirations, and proactively drive renewals.
• Prepare renewal quotes, process renewal orders, and keep customer subscription records accurate.
• Manage daily warehouse operations — receiving, organizing inventory, packing, and preparing shipments.
• Monitor stock levels, run inventory counts, and process returns, defects, and replacements.
• Pack and ship hardware domestically and internationally (e.g., UPS WorldShip), including customs documentation.
• Resolve delivery issues, delays, or damages with carriers, and keep shipping records up to date.
• Serve as the go-to contact for customers, partners, and internal teams on orders, shipments, licensing, and renewals.
• Spot and suggest process improvements that boost accuracy and efficiency.

Skills

Excel

Outlook

Attention to detail

Communication

Education

Bachelor's degree

Tools

ERP system

CRM system

UPS WorldShip

Job description

Y Soft in Hurst, TX is seeking an operations-focused professional who owns orders from entry through billing and shipping, licenses, and renewals. You’ll be the hub between customers, sales, and the warehouse to keep multiple orders on track.

This full-time, on-site role blends ERP/CRM work with hands-on warehouse tasks—receiving, picking, packing, and shipping hardware. You’ll monitor expirations, prepare renewal quotes, and maintain accurate customer records with sharp attention to detail.