Table Games Lead

Q Casino + Resort; Dubuque (IA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Q Casino + Resort in Dubuque, IA, seeks a Table Games Lead to oversee the pit and ensure operations run according to policies and IRGC gaming regulations.

You will assign dealers, assist with training, greet customers, maintain integrity, protect assets, resolve disputes, handle fill/credit, enforce Title 31 compliance, and coordinate with other departments.

Formación

• High School Diploma required.
• 1–2 years table games experience.
• 1–2 years supervisory experience.

Responsabilidades

• Direct report to on-duty Casino Operations Shift Manager.
• Assign dealers to games daily.
• Assist with dealer training and skills improvement.
• Greet and provide positive customer relations in Table Games area.
• Uphold honesty and integrity of table games during shifts.
• Protect company assets related to table games.
• Resolve game-related disputes with customers and staff.
• Complete fill and credit transactions.
• Administer employee discipline as needed.

Conocimientos

Leadership

Customer service

Communication

Dispute resolution

Scheduling

Educación

High School Diploma

Descripción del empleo

Q CASINO + RESORTTable Games LeadBASIC FUNCTIONResponsible for efficient operation of the Table Games ensuring the pit is run according to the policies, procedures and IRGC gaming regulations.ORGANIZATIONAL RELATIONSHIPSReports to: Director of Casino Operations, Casino Operations Manager, Casino Operations Shift ManagerSupervises: Table Games Dual Rates and Table Games DealersHOURSMonday - 9:00 AM - 5:00 PM (Lead)Thursday - 9:00 AM - 5:00 PM (Lead)Friday - 10:00 AM - 6:00 PM (Deal)Saturday - 10:00 AM - 6:00 PM (Deal)Sunday - 10:00 AM - 6:00 PM (Floor)SPECIFIC DUTIES AND RESPONSIBILITIESDirect report to the on-duty Casino Operations Shift ManagerResponsible for assigning dealers to games dailyAssists with dealer training and improving employee skillsResponsible for meeting and greeting customers at the Table Games areaProvides and promotes positive customer relations supported by employee quality serviceEnsure honesty and integrity of all table games during assigned shiftResponsible for the protection of company assets as it relates to table gamesResolves game related disputes involving customers and employeesCompletes fill and credit transactionsAdministers employee discipline as neededEnsure Title 31 complianceWorks with other departments to ensure a cooperative environmentOther duties as assignedEDUCATION, TRAINING AND EXPERIENCEHigh School Diploma1-2 years table games experience1-2 years supervisory experienceSTANDARDS OF PERFORMANCEGood leadership skillsGood oral communication skillsGood written communication skillsExcellent customer service skillsReasonable knowledge of applicable mathematical skillsMust be able and willing to work non-traditional schedules, particularly nights, weekends, and holidaysMust be able to resolve customer disputes professionally and courteouslyMust be knowledgeable of IRGC rules and regulationsMust be knowledgeable to Q Casino internal controlsMust have a valid IRGC gaming licenseMENTAL AND PHYSICAL REQUIREMENTSStanding for extended periods of timeWORKING ENVIRONMENT AND CONDITIONSInside working environmentExposed to cigarette smokeLoud noise levelsIrregular work schedules, including nights, weekends, and holidaysEQUIPMENT AND TOOLSGeneral office equipment including, but not limited to:ComputerOtherFax machineCalculator