Operations Shift Manager – Data-Driven Support Leader

Confidential Company; New Jersey; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(k) Retirement Savings Plan with company match

Generous Paid Time Off

Employee Assistance Program

Wellness initiatives

Job summary

A leading company in regulated iGaming is seeking an Operations Officer/Shift Manager. This role involves optimizing support workflows, analyzing performance, and ensuring operational compliance. The ideal candidate will possess strong operational expertise and market knowledge of New Jersey's iGaming sector. We offer a comprehensive benefits package including medical insurance, 401(k) with company match, and performance-based bonuses. Join a collaborative and dynamic team dedicated to continuous improvement.

Qualifications

• Strong operational expertise in a regulated iGaming environment.
• Ability to analyze performance data and implement enhancements.
• Experience in training and supporting operational staff.

Responsibilities

• Supervise and optimize daily workflows to enhance support efficiency.
• Analyze agent performance data to identify areas for enhancement.
• Coordinate with cross-functional teams to implement process improvements.
• Monitor workloads and ensure adequate coverage across regulated markets.

Skills

Operational expertise

Market knowledge of New Jersey's iGaming sector

Data analysis

Training and development

Problem-solving

Job description

A leading company in regulated iGaming is seeking an Operations Officer/Shift Manager. This role involves optimizing support workflows, analyzing performance, and ensuring operational compliance. The ideal candidate will possess strong operational expertise and market knowledge of New Jersey's iGaming sector. We offer a comprehensive benefits package including medical insurance, 401(k) with company match, and performance-based bonuses. Join a collaborative and dynamic team dedicated to continuous improvement.