Operations Services Lead (Teller Supervisor)

First Citizens; Greensboro (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

Join a leading bank as an Operations Services Lead, where you will support branch management and ensure operational excellence. You'll engage with customers, manage transactions, and facilitate awareness of banking services. This role requires strong customer service and management skills, with opportunities for growth in a dynamic environment.

Qualifications

• 2 years of experience in financial services or bank operations management.
• Preferred management or supervisory experience.

Responsibilities

• Operational oversight for branch location, ensuring compliance.
• Research and resolve transaction/cash discrepancies.
• Hiring, supervision, and performance management of associates.

Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Influence

Agility

Communication Skills - Interpersonal

Management Skills

Education

High School Diploma or GED

Tools

Financial literacy

Knowledge of retail banking products and services

Operations management

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
• Influence: Capable of building rapport with different personalities to drive positive results
• Agility: Able to process information and move quickly through problem resolution
• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
• Management Skills: Capable of managing and developing members on a team to ensure operational soundness

This role will float to other branches nearby. Gas mileage will be reimbursed.

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

High School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience

License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Gas mileage will be reimbursed.

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.