Operations Service Manager

Burlington Stores, Inc.; Village of Patchogue (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading off-price retailer as an Operations Service Manager, where you will lead store operations, develop teams, and ensure excellent customer service. This role requires strong leadership, multitasking abilities, and a commitment to fostering an inclusive workplace. Enjoy competitive wages, flexible hours, and numerous benefits while growing your career in a supportive environment.

Benefits

Competitive wages

Flexible hours

Associate discounts

Health coverage

Paid time off

Holidays

Sick leave

401(k) plan

Training and development opportunities

Qualifications

• 3+ years of Retail Management or Store Operations experience in a relevant environment.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Manage Customer Service and Cashier teams, ensuring compliance with policies.
• Oversee store operations and receiving processes for inventory accuracy.

Skills

Leadership

Multitasking

Organization

Tools

Scheduling Software

Reporting Software

Job description

Join to apply for the Operations Service Manager role at Burlington Stores, Inc.

Overview

Are you a proven leader with a strong drive to succeed? Do you excel in a process-driven environment where organization and efficiency are critical? Are you an expert multitasker who thrives in a high-energy setting? If so, this opportunity is for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you will be a key leader in store operations. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, building trust and respect, developing strong teams and partnerships, and driving business results. You will coach, train, and develop a team of Cashiers and Customer Service Supervisors, while overseeing business operations to ensure excellent customer service and professionalism.

Responsibilities

• Manage the Customer Service and Cashier teams, ensuring compliance with company policies, safeguarding company funds and property, and maintaining asset protection, sales, and record-keeping procedures.
• Guide Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow at registers.
• Oversee the execution of store operations and receiving SOPs, including the continuous flow process.
• Monitor receiving processes, transfers, debits, damages, and charge-backs, collaborating with the Receiving Supervisor to maintain inventory accuracy.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.

Qualifications

Candidates must have 3+ years of Retail Management or Store Operations experience in an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization. Must be able to work a flexible schedule, including early mornings, nights, weekends, holidays, and travel as needed. Candidates should be able to lift and move boxes weighing up to 40 lbs. and be comfortable using scheduling and reporting software.

Why Join Us?

If you want to work at a fast-growing company with a proven track record of promoting from within, delivering great merchandise values, and fostering an inclusive, respectful workplace, Burlington is the place for you! Benefits include competitive wages, flexible hours, associate discounts, health coverage, paid time off, holidays, sick leave, and a 401(k) plan. We invest in your growth through training and development opportunities.