Operations Service Manager

Burlington Stores, Inc.; Stony Brook (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Join a leading off-price retailer as an Operations Service Manager in Stony Brook. You'll lead store operations, manage customer service teams, and ensure compliance with company standards. This role offers competitive wages, flexible hours, and comprehensive benefits, including medical and paid time off. Be part of a diverse team committed to delivering value to customers and making a positive impact.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Insurance

Paid Time Off

401(k) Plan

Flexible Hours

Associate Discount

Qualifications

• 3+ years of Retail Management or Store Operations experience.

Responsibilities

• Manage Customer Service and Cashier teams.
• Oversee operations and receiving SOPs.
• Support Store Manager in staffing and training.

Skills

Leadership

Multitasking

Organization

Customer Service

Tools

Scheduling Software

Job description

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Territory Recruiter - Talent Acquisition at Burlington Stores

LOCATION 2199 Nesconset Hwy Stony Brook NY US 11790

Overview

Are you a proven leader with a strong drive to succeed?

Do you work well in a process-driven environment where organization and efficiency are critical to success?

Are you an expert multitasker who would thrive in a high-energy environment?

If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be a leader of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

Responsibilities:

• Manage the Customer Service and Cashier teams, ensuring compliance with company policies and standards, safekeeping of funds and property, asset protection, sales, and record-keeping procedures.
• Provide guidance to Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow at registers.
• Oversee the execution of operations and receiving SOPs, including the continuous flow process.
• Monitor receiving processes, transfers, debits, damages, and charge-backs; partner with the Receiving Supervisor to maintain inventory accuracy.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.

Candidates must have 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization and be able to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel. Candidates should also be able to lift and move boxes weighing up to 40 lbs. and be comfortable using scheduling and reporting software.

If you…

• want to work at a fast-growing company with a proven track record of promoting from within
• are excited to deliver great merchandise values to customers every day;
• take pride and ownership in helping drive positive results for a team;
• are committed to treating colleagues and customers with respect;
• are an ambassador in cultivating an inclusive workplace that values diversity;
• want to participate in initiatives that positively impact the world around you;

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits include medical, dental, and vision coverage, including life and disability insurance. Full-time associates may be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time, and a 401(k) plan. We provide training and development opportunities for growth.

Our store teams work hard and have fun! Burlington associates make a difference in the lives of customers, colleagues, and communities. Burlington Stores, Inc. is an equal opportunity employer committed to diversity.