Operations & Security Technician - Night Shift

Novva Inc.; Nevada (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Novva Data Centers in Sparks, Nevada seeks an Operations & Security Technician to monitor IT, mechanical and power infrastructure, and provide first-line support to customers. You will escort visitors, perform facility checks, and maintain security logs in a fast-paced data center environment.

The role emphasizes customer service, attention to detail, and teamwork, with a 12-hour night shift and weekend coverage. Onsite training is provided over the first 30 days.

Qualifications

• High school diploma required.
• Associate’s degree or related experience preferred.
• Drone certification (Part 107) or ability to obtain within 90 days.
• Data center certifications or ability to obtain within 90 days.
• Ability to lift up to 50 lbs.
• Excellent customer service and attention to detail.

Responsibilities

• Monitor and respond to onsite access activity via CCTV and access control software.
• Monitor and respond to alerts from various system monitoring tools
• Identify critical system issues with large scale impact and escalate appropriately
• Provide professional and timely customer service
• Assist customers with troubleshooting and service requests.
• Respond to incidents and requests via phone and IT ticketing system
• Understand basic Windows application/OSI Layer 1 troubleshooting principles
• Provide support to internal teams
• Receive/offload facility deliveries

Skills

Customer service

Communication

Data center knowledge

Problem solving

Ticketing system

Safety awareness

Physical stamina

Education

High School Diploma

Associate's Degree or equivalent

Tools

Windows OS

MS Office

Access control software

CCTV software

Job description

The Operations & Security Technician provides high level systems monitoring and troubleshooting for Novva Data Centers. This role serves as the first line of support for Novva customers as well as provides logistical support for the facility. Main areas of responsibility include monitoring of IT, mechanical and power infrastructure systems. Provide timely response with basic troubleshooting and escalations where needed. Follow established processes for resolution to incidents, onboarding of new customers, provisioning of security credentials, and escorting individuals into the data center as needed. Other duties include maintaining entry logs, performing perimeter and facility checks to ensure overall site security and cleanliness. Applicants should have excellent customer service skills with attention to detail. Onsite training will be provided over first
30 days of employment.

Night Shift: 6 pm to 6 am 12-hour rotating shifts, including weekends.

Location

Sparks, Nevada

Responsibilities

High-level responsibilities include but are not limited to the following:

• Monitor and respond to onsite access activity via CCTV and access control software.
• Monitor and respond to alerts from various system monitoring tools
• Identify critical system issues with large scale impact and escalates appropriately
• Provide professional and timely customer service
• Assist customers with troubleshooting and service requests.
• Respond to incidents and requests via phone and IT ticketing system
• Understand basic Windows application/OSI Layer 1 troubleshooting principles
• Provide support to internal teams
• Receive/offload facility deliveries

Skills

• Ability to follow established processes and procedures
• Tracking of all work via ticketing system
• Work and communicate effectively with others
• Understanding of data centers and the roles they play in industry
• Use and maintain knowledge base data
• PC / Windows / MS Office Savvy
• Able to lift up to 50 lbs
• Part 107 - Drone Certification. (Have or have the ability to obtain over first 90 days of employment)
• Relevant Data Center Certifications. (Have or have the ability to obtain over the first 90 days of employment)

Education and Experience

• Minimum: High School Diploma
• Preferred: Associate's Degree and/or equivalent corresponding work experience in a Data Center space

Behavioral Competencies

• Project/team oriented
• Self-motivated and able to work alone
• Customer focused
• Attention to detail
• Positive and pleasant attitude