Operations & Scheduling Coordinator (Home Cleaning)

Cherry Assistant LLC; United States; Remote; USD 5,800 - 6,700; Part time

Benefits offered by this job

Competitive pay

Fully remote

Long-term potential

Growth opportunities

Inclusive environment

Job summary

Cherry Assistant LLC is hiring an Operations & Scheduling Coordinator for a part-time remote role (with a 30-day probation) serving an Oregon-based client. The role focuses on morning dispatch, schedule management, lead intake/sales, and coordinating cleaners to keep daily operations running smoothly.

The ideal candidate is calm under pressure, highly organized, proactive, and an excellent communicator who thrives in fast-paced service environments.

Qualifications

• 1+ year in scheduling/dispatch or customer support in residential cleaning or similar field service
• Strong written and spoken English; confident phone demeanor and chat-based sales capability
• Proven experience managing dynamic schedules and solving same-day coverage challenges
• Familiarity with booking/CRM tools and VoIP systems; able to learn new tools quickly
• Availability to work consistent morning hours aligned with Pacific Time (PT)

Responsibilities

• Own morning dispatch: secure same-day coverage and reschedule to minimize disruptions
• Manage daily schedules in the booking platform; send confirmations and reminders
• Handle inbound leads via phone and Google Local Services Ads; qualify, quote, and book jobs
• Coordinate with cleaners/contractors: confirm assignments and track progress
• Provide responsive client support; address inquiries and resolve issues with empathy
• Maintain CRM pipelines and follow-ups in GoHighLevel; support review requests
• Assist with recruiting and onboarding cleaners (Indeed, screening, docs)
• Support property management work orders and move-out scheduling
• Perform light admin tasks: data entry, reporting, SOP upkeep, post-service follow-ups

Skills

Scheduling/dispatch experience

Customer support

English communication

Learn new tools quickly

Morning hours PT

Tools

BookingKoala

GoHighLevel

OpenPhone

Job description

Overview

We are hiring an Operations & Scheduling Coordinator for an owner-operated company in the residential home cleaning industry. This is a part-time remote role to start (with conversion to full-time after a 30-day probation period) for a Oregon, US-based client. The role is focused on morning dispatch, schedule management, lead intake/sales, and cleaner coordination to keep daily operations running smoothly.

The ideal candidate is calm under pressure, highly organized, proactive, and an excellent communicator who thrives in fast-paced, service-based environments.

Key Responsibilities

• Own morning dispatch: handle cleaner call-outs/no-shows, secure same-day coverage, and rapidly reschedule jobs to minimize service disruptions


• Manage daily schedules in the booking platform (create, adjust, and optimize routes; send confirmations and reminders)


• Handle inbound leads via phone and Google Local Services Ads (LSA) messages; qualify, quote, and book jobs


• Coordinate with cleaners/contractors: confirm assignments, track progress, handle time changes, and communicate updates


• Provide responsive client support: address inquiries, resolve issues, and deliver status updates with empathy and professionalism


• Maintain CRM pipelines and follow-ups in GoHighLevel; support review requests and light retention initiatives


• Assist with recruiting and onboarding cleaners as needed (e.g., posting/screening on Indeed, coordinating documentation)


• Support property management work orders and move-out scheduling, including detailed notes and requirements


• Perform light admin tasks: data entry, reporting, SOP upkeep (e.g., Loom documentation), and post-service follow-ups

Required Qualifications

• 1+ year in a scheduling/dispatch, operations, or customer support role within residential cleaning or similar field service


• Strong written and spoken English; confident phone demeanor and chat-based sales capability


• Proven experience managing dynamic schedules and solving same-day coverage challenges


• Familiarity with booking/CRM tools and VoIP systems; able to learn new tools quickly


• Availability to work consistent morning hours aligned with Pacific Time (PT)

Preferred Qualifications

• Prior experience supporting a US-based residential cleaning business


• Hands-on work with BookingKoala, GoHighLevel (GHL), and OpenPhone


• Experience sourcing and coordinating contractors via Indeed or similar platforms

Required Skills & Tools

• BookingKoala (or similar home services booking platform)


• GoHighLevel (CRM and automations)


• OpenPhone (or similar VoIP and texting platform)

Schedule & Pay

• Part-Time position to start; 20 hours/week in the Pacific Time Zone (Monday–Friday, 8:00am – 12:00pm PT) during a 30-day probation period, transitioning to Full-Time (40 hours/week, Monday–Friday, 8:00am – 4:00pm PT) upon successful completion


• Fully remote role for a Oregon, US-based client


• Pay ranges from ZAR 8,600 to ZAR 10,000 per month , depending on experience and skill


• Annual raises, bonuses, and confirmed holiday PTO

System Requirements

• Internet speed of at least 20 Mbps upload and download


• Computer with a 2.4 GHz processor or higher


• 8 GB of RAM or higher


• Windows 10 or newer, or Mac OS X 10.10 or newer


• HD 720p webcam


• Headset with microphone

Benefits

• Competitive pay rates


• Consistent hours and predictable workload


• Fully remote work with long-term potential


• Direct collaboration with the founder/operations team, making a real impact


• Supportive and inclusive work environment


• Opportunity to grow alongside a scaling residential home cleaning company

If you are a calm, decisive problem solver with strong organizational skills and an eagerness to keep operations running smoothly in a fast-paced, service-based environment.