Operations Admin

Scale-Up Philippines; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Scale Up Philippines is seeking an Operations Admin to serve as the operational backbone, primarily managing real-time client bookings in Jobber and supporting social media presence for a U.S.-based cleaning company.

The role requires coordinating with the cleaning team, maintaining scheduling accuracy, and handling light admin tasks while fostering a client-first, organized approach. Social media tasks are a secondary focus.

Qualifications

• Excellent written and verbal English communication skills.
• Highly organized, detail-oriented, and reliable in time-sensitive scheduling.
• Proactive, team-oriented with minimal supervision.

Responsibilities

• Schedule and manage client bookings in real time using Jobber.
• Coordinate with cleaning team to prevent conflicts and double-bookings.
• Respond to scheduling inquiries during live hours and monitor workflows for inefficiencies.
• Support light administrative tasks like client records and invoicing follow-ups.
• Manage social media content planning and posting to build brand presence.

Skills

English communication

Organizational skills

Proactive team player

Tools

Jobber

Canva

Job description

Scale Up Philippines is partnering with a growing, family-owned residential and commercial cleaning company based in the U.S. to hire an Operations Admin. This role is the operational backbone of the business — primarily responsible for keeping the booking calendar running smoothly in Jobber, with social media and general admin support as secondary responsibilities.

You’ll be the go-to person for coordinating client bookings in real time, supporting the cleaning team’s day-to-day operations, and helping maintain a consistent online presence.

Schedule: To be confirmed with the client. Requires real-time availability overlapping with U.S. Mountain Time for live scheduling coordination.

Key Responsibilities:

Scheduling & Operations (Primary Focus)

• Manage and update client booking schedules using Jobber in real time.
• Handle appointment requests, confirmations, rescheduling, and cancellations for residential and commercial cleaning jobs as they come in.
• Coordinate directly with the cleaning team to avoid scheduling conflicts, gaps, or double-bookings.
• Respond promptly to client scheduling inquiries during live hours.
• Monitor day-to-day operational workflows and flag inefficiencies, recurring issues, or client needs for review.
• Support light administrative tasks — client records, invoicing follow-ups, and general organization within Jobber.

Social Media Management (Secondary Focus)

• Plan, schedule, and publish content across platforms (Facebook, Instagram, etc.) to build brand awareness and community trust.
• Maintain a simple, consistent posting calendar aligned with seasonal promotions and service highlights.
• Engage with followers, respond to comments/messages, and keep the brand voice warm and approachable.
• Repurpose testimonials, before/afters, and team highlights into easy, engaging posts

General Support

• Support day-to-day administrative tasks as needed.
• Identify opportunities to improve scheduling and operational workflows.
• Foster a positive, detail-oriented, client-first approach in all communications.

Qualifications:

• Experience with Jobber or similar field-service/scheduling software (required or strongly preferred).
• Comfortable working live, real-time hours overlapping with U.S. Mountain Time — this is a scheduling-first, operations-focused role, not a fully async one.
• Prior experience in an operations, admin, or coordinator capacity — ideally supporting a small service-based business.
• Proven experience managing social media accounts (Facebook/Instagram) for a small business or local brand is a plus.
• Comfortable with basic content creation tools (e.g., Canva).
• Excellent written and verbal English communication skills — friendly, professional, and clear.
• Highly organized, detail-oriented, and reliable, especially under time-sensitive scheduling demands.
• A proactive team player comfortable owning day-to-day operations with minimal oversight.

Why Join Scale Up Philippines?

At Scale Up Philippines, we connect talented Filipino professionals with world-class clients who value people as much as results. This one is for someone ready to grow.

If you’re passionate about this position and ready to grow your career with a global team, we’d love to hear from you!