Operations & Scheduling Coordinator

Jax Spine & Pain Centers; Jacksonville (FL); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Flexible shifts

Travel between clinic locations

Job summary

Jax Spine and Pain Center is seeking an Operations Assistant to support daily operations across clinical and administrative teams in Jacksonville, FL. The role emphasizes scheduling coordination, system maintenance, and reliable communication to ensure smooth patient access and care delivery.

Responsibilities include generating operational reports, maintaining provider schedules, configuring IT-related tasks, and assisting leadership with administrative duties.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• Minimum two years of customer service experience.
• Ability to follow established office routines and policies.
• Strong problem‑solving and decision‑making abilities.
• Excellent oral and written communication skills.
• Good interpersonal and organizational skills.
• Highly detail‑oriented; able to multitask under pressure.

Responsibilities

• Operational reporting & data management: generate weekly and ad hoc reports, monitor metrics, provide call recordings and documentation.
• Scheduling & provider support: create and maintain provider schedules, optimize scheduling workflows, reschedule missed appointments.
• Systems & technology administration: set up new user profiles, coordinate with IT vendors, track IT inventory.
• Communication & call center support: configure after-hours routing, monitor call center performance.
• Administrative & operational support: assist leadership and clinical departments, travel to other clinic locations as needed, maintain records.

Skills

Customer service

Organization

Attention to detail

Communication

Multitasking

Confidentiality

Education

High school diploma or GED

Associate degree in business administration or related field

Tools

ECW

8x8 phone system

IT inventory tracking

Job description

Jax Spine and Pain Center is seeking an Operations Assistant to support daily operations across clinical and administrative teams in Jacksonville, FL. The role emphasizes scheduling coordination, system maintenance, and reliable communication to ensure smooth patient access and care delivery.

Responsibilities include generating operational reports, maintaining provider schedules, configuring IT-related tasks, and assisting leadership with administrative duties.