Operations & Safety Manager

Medical Transportation Management in; Benton Harbor (MI); On-site; USD 55,000 - 84,000; Full time

Job summary

A leading transportation management company seeks an Operations & Safety Manager whose role includes overseeing operations staff, ensuring compliance with safety regulations, and managing training initiatives. This key position requires strong leadership and communication skills alongside a background in transit management. The successful candidate will play a vital role in maintaining efficient operations and a safety-centric culture across the organization.

Benefits

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

Qualifications

• 2+ years of experience in transit management desired.
• Previous management experience in the Para-Transit or Fixed-Route industries.
• Must possess a valid driver's license.

Responsibilities

• Oversee Drivers, Dispatchers, and operations employees to ensure safe and effective operation.
• Implement safety and training programs in compliance with regulations.
• Monitor performance of direct reports and provide coaching.

Skills

Ability to understand and administer discipline

Knowledge of basic safety and training procedures

Map reading

Two-way radio communication

Driving experience

Ability to maintain high level of confidentiality

Ability to read, write and speak English

Education

High School Diploma or G.E.D.

Job description

Operations & Safety Manager (Project Management)

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Manager, Operations & Safety will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations & Safety will oversee all aspects of the operations staff, primarily the drivers, to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations & Safety is also responsible for implementing safety and training programs as defined by the Leadership of Safety Administration and will ensure compliance with State and Federal regulations, as well as corporate, client guidelines and policies.

This position is contingent upon award of contract.

What you'll do:

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Perform monthly Safety meetings
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Monitor performance of direct reports and provide coaching and guidance
• Manage a consistent safety culture that incorporates various departments, such as operations, safety and maintenance
• Oversee Corporate Safety Incentives and programs effectively and consistently, including assignment of Safety Points
• Implement and support the company and client's safety management system (SMS) safety plan and initiatives
• Manage and monitor the FTA's drug and alcohol DAMIS reporting requirements
• Lead and support the local safety committee and SMS Ambassador group
• Deliver proper classroom, behind the wheel and mobility management training in accordance with contractual and company requirements
• Ensures all new hires meet minimum qualifications for each division including, background and DMV checks
• Ensure all safety manuals, programs and policies and practices are current and meet the needs of the operating divisions; updating as appropriate
• Successfully complete all related audits including those conducted by the Company, the Client, internal staff members, and state and federal regulatory agencies
• Review, determine and respond to all vehicular, passenger and employee accidents/incidents, indicating the cause and preventability, identifying potential trends to be addressed in future training efforts
• Provide functional expertise in safety regarding hiring of safety department employees
• Collaborate with local Leadership to deliver comprehensive safety meetings and plans
• Act as the location drug program manager, ensuring compliance of FTA/DOT regulations
• Perform additional duties as assigned or required

What you'll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.
• Must possess a valid driver's license
• 2+ years of experience in transit management
• Previous management experience in the Para-Transit or Fixed-Route industries
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Thorough knowledge of all applicable safety rules, regulations – ADA, FTA and DOT to include all corporate programs
• Must be able to pass a pre-employment drug test and DOT physical and maintain physical throughout employment

Skills:

• Ability to understand and administer discipline
• Knowledge of basic safety and training procedures
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Ability to maintain high level of confidentiality
• Regular attendance is required
• Ability to read, write and speak English
• Ability to obtain future certifications as defined within the location contract

Even better if you have...

• Capabilities as it relates to data analytics preferred
• Thorough knowledge of ADA, DOT, FTA regulations preferred
• Previous management experience in a union environment is preferred

What's in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement

Minium Salary: $55,920/annually

Maximum Salary: $83,880/annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.