Operations Rotational Intern

GreatAmerica Financial Services Corporation; Cedar Rapids (IA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Capstone project

Hands-on rotations

Job summary

GreatAmerica Financial Services Corporation invites students to join the Operations Rotational Summer Internship, gaining hands-on experience across Portfolio Management, Account Support, Sales Support and Documentation. Interns rotate through key functions to support customers and transactions and build cross‑functional relationships.

Participants will engage in onboarding, training, shadowing, and capstone projects focused on improving customer experience and operational efficiency, while

Qualifications

• Pursuing a bachelor’s degree in business, finance, management, communications, supply chain, operations, or a related field.
• Junior status preferred.
• Prior customer service or office experience helpful but not required.

Responsibilities

• Participate in onboarding, training, shadowing, and functional rotations across Portfolio Management, Account Support, Sales Support, and Documentation.
• Assist in end‑to‑end customer and transaction lifecycle activities.
• Contribute to meaningful projects and daily work aligned with operational needs.
• Develop enterprise thinking by collaborating across multiple Operations functions.

Skills

Customer service

Communication

Team collaboration

Adaptability

Problem solving

Education

Pursuing bachelor’s degree in business/finance/management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Company Overview

GreatAmerica is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We have also recently become a bank!

About the Internship

The Operations Rotational Summer Internship is designed to provide college students with broad exposure to GreatAmerica’s operational career paths through hands‑on experience across key functions that support the customer and transaction lifecycle. Interns will rotate through Portfolio Management, Account Support, Sales Support, and Documentation to gain a practical understanding of how these teams work together to serve customers, support transactions, and drive operational excellence. This internship is ideal for students who are curious, relationship‑oriented, adaptable, and interested in learning how different operational teams contribute to a strong customer experience and efficient business processes.

What You’ll Do

As an Operations Rotational Summer Intern, you will participate in a structured summer experience that includes onboarding, training, job shadowing, functional rotations, meaningful daily work, team meetings, and mini‑projects. You will gain exposure to:

• Portfolio Management: Learn about portfolio monitoring, risk concepts, and business analysis.
• Account Support: Support customer service activities and gain exposure to relationship management.
• Sales Support: Learn how teams support customer communication, transaction support, and program execution.
• Documentation: Gain exposure to contract accuracy, compliance, and funding preparation.

Throughout the internship, you will have opportunities to:

• Build an understanding of the end‑to‑end customer and transaction lifecycle.
• Shadow team members and leaders across multiple Operations functions.
• Contribute to meaningful projects and daily work that support business needs.
• Strengthen communication skills through frequent transitions, stakeholder interactions, and cross‑functional collaboration.
• Develop enterprise thinking by seeing how operational teams connect rather than working in functional silos.
• Participate in a capstone project focused on improving the customer experience and operational efficiency across the transaction lifecycle.

Capstone Experience

Using what you learn throughout the rotations, you will work with fellow interns to explore the question: "How can we improve the customer experience and operational efficiency across the transaction lifecycle?" As part of this project, interns will interview stakeholders, analyze processes, identify opportunities, and present recommendations to Operations Leadership.

What You’ll Gain

This internship is designed to help you build skills aligned with GreatAmerica values, including customer orientation, accountability, communication, future readiness, teamwork, and adaptability. Interns will leave the program with:

• A broader understanding of operational career paths within GreatAmerica.
• Exposure to multiple teams that influence customer outcomes.
• Experience working on real projects with measurable business impact.
• Stronger cross‑functional relationships and communication skills.
• Practical insight into how customer experience, operational efficiency, compliance, and transaction support connect across the business.

Attributes

We are looking for students who are eager to learn, comfortable asking questions, and excited to build a broad understanding of business operations. Strong candidates will demonstrate:

• Interest in business operations, customer service, finance, leasing, process improvement, or relationship management.
• Strong communication and interpersonal skills.
• Curiosity and willingness to learn across multiple functional areas.
• Ability to adapt to changing assignments, teams, and priorities.
• Attention to detail and commitment to quality work.
• A collaborative mindset and desire to build relationships across teams.
• Accountability, follow‑through, and ownership of assigned work.
• Comfort working independently and as part of a team.

Education

Currently pursuing a bachelor’s degree in business, finance, management, communications, supply chain, operations, or a related field. Juniors are preferred.

Experience

Prior customer service, office, administrative, leadership, or project experience is helpful but not required.

Computer Skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook

Why This Internship

This rotational experience gives interns a more complete view of how GreatAmerica serves customers and supports transactions from start to finish. Rather than learning one isolated function, interns gain exposure to multiple Operations teams, build enterprise‑wide relationships, and develop a stronger understanding of potential entry‑level career path. At GreatAmerica, we’re looking to grow our business through our people.

GreatAmerica is the largest independent, family‑owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non‑financial services to help our customers grow. We have also recently become a bank! At GreatAmerica we enjoy the benefits of being independent and family‑owned, fostering quick decision making, customer response and innovation. Established in 1992 our team has grown to over 750 employees and a portfolio of over $3+ Billion. Our exemplary customer service, principle-centered business philosophy and team‑based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.