Operations Research Analyst (Code Compliance - Civil Service)

Dallas City Hall; Dallas (TX); On-site; USD 62,000 - 77,000; Full time

Job summary

Dallas City Hall is seeking an Operations Research Analyst (Code Compliance - Civil Service) to deliver analytical insights that improve department procedures and service delivery.

You will evaluate programs, identify bottlenecks, develop recommendations, and support management with data-driven presentations and reports. This role requires strong data analysis, modeling, and clear communication to diverse stakeholders.

Qualifications

• Bachelor's degree in any field required.
• Three years professional experience in operational analysis or equivalent.
• Strong data analysis, modeling and reporting skills.
• Knowledge of research methodology and statistics.
• Ability to communicate clearly and publish concise reports.

Responsibilities

• Provides analytical information to management regarding department procedures, processes, and structure to assist management in organization improvement.
• Evaluates, reviews, analyzes, and determines effectiveness of current practices, policies, and programs; identifies ways to improve the department.
• Conducts research and logical analysis of barriers to determine improved approaches; recommends redesign strategies.
• Appraises fiscal and program restructuring; develops recommendations to senior management.
• Analyzes procedural, financial, and structural barriers to improve service delivery and interrelationships of programs.
• Analyzes client requests and provides guidance from core data sources; summarizes statistical results and creates reports/visuals.
• Serves as expert for special projects; provides data-based analysis for management.
• Assist management with research, data analysis and drafting presentations; pursue professional development.
• Performs other duties as needed.

Skills

Data Analysis

Data Modeling

Dimensional Modeling

Data Warehouse concepts

Statistical analysis

Verbal and written communication

Education

Bachelor's degree in any field

Tools

Statistical software packages

Job description

## Operations Research Analyst (Code Compliance - Civil Service)Apply: CCSCANTON2: Full time: Posted Today: End Date: November 3, 2026 (14 days left to apply): 24-18558**Dallas is Growing. Grow With Us.**Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.**Job Summary**Provides analytical information to management regarding department procedures, processes, and structure to assistmanagement in organization improvement.**Job Description****Overview**The Operations Research Analyst provides analytical information to management regarding department procedures, processes, and structure to assist management in organization improvement. **Essential Functions****1** Provides analytical information to management regarding department procedures, processes, and structure to assist management in organization improvement.**2** Evaluates, reviews, analyzes, and determines effectiveness of current practices, policies, and programs; identifies ways to improve the department through regular and ongoing review of processes, procedures, and structure.**3** Conducts and performs research and logical analysis of procedural, financial, and structural barriers to determine areas of needed improvement; recommends improvement strategies for restructuring or redesigning based on findings.**4** Appraises and evaluates the desirability and feasibility of fiscal and program restructuring; develops or directs the development of recommendations to senior management.**5** Analyzes procedural, financial and structural barriers to provide effective and efficient delivery to the department including an analysis of the flow of service delivery and the interrelationship or program components.**6** Analyzes client requests and provides guidance and technical assistance in obtaining accurate information from the City's core data source; counsels clients in interpreting and summarizing statistical results; performs statistical programming utilizing a variety of statistical software packages to summarize data and create reports and/or visual representations.**7** Serves as the expert for various special projects as assigned by management; provides analysis based on strong data and information.**8** Assist management with research, data analysis and drafting presentations; participates in professional development and educational conferences; learns new and updated software, programs, and tools.**9** Performs any and all other work as needed or assigned. **Knowledge and Skills****1** Knowledge and/or training in Data Analysis, Data Modeling, Dimensional Modeling and Data Warehouse concepts.**2** Through knowledge of project management principles.**3** Knowledge of research methodology.**4** Knowledge of statistical analysis.**5** Technical knowledge of the project’s subject matter sufficient to operationalize complex project activities.**6** Ability to manage unit/program activities.**7** Ability to disseminate information through the preparation of concise reports.**8** Communicating effectively verbally and in writing.**9** Establishing and maintaining strong working relationships. **MINIMUM QUALIFICATIONS:** **EDUCATION:*** Bachelor's degree in an any field. **EXPERIENCE:*** Three (3) years professional level experience in operational analysis which involved collection/analysis of data; evaluation of program/process effectiveness; and/or identifying areas for improvement and existing barriers to program/process. **EQUIVALENCY(IES):*** High school diploma or GED plus seven (7) years of required experience will meet the education and experience requirements.* Associate's degree in any field plus five (5) years of required experience will meet the education and experience requirements.* Master's degree (or higher) in any field plus two (2) year of required experience will meet the education and experience requirements. **LICENSE(S) and/or CERTIFICATION(S):*** Some positions may require valid driver's license and good driving record. **OTHER REQUIREMENT(S):*** No FELONY or Class A misdemeanor convictions.* No Class B misdemeanor conviction within the last ten (10) years.* No family violence convictions* Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge* Must pass an intensive background investigation and drug test.**Salary Range**$62,379.20 - $76,585.60The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.