Manager - Information Technology (ITS-Civil Service)

Dallas City Hall; Dallas (TX); Hybrid; USD 94,000 - 117,000; Full time

Job summary

City of Dallas seeks an experienced Manager of Information Technology (ITS-Civil Service) to coordinate, plan, and oversee city-wide IT systems including payroll, public safety dispatch, and water billing. This role directs a 24/7 Data Processing Center, manages staff and budgets, and ensures timely delivery of IT solutions aligned with strategic goals.

The position requires strong governance, stakeholder communication, and ability to lead cross-functional teams while maintaining service

Qualifications

• Bachelor's degree in Computer Science, Information Technology or Business Field.
• 7 years of combined project management experience with 3+ years of supervisory/management experience.
• Equivalencies: alternatives accepted with appropriate years of experience.

Responsibilities

• Manages technical staff, supervisors, and contractors for IT work across city departments.
• Develops guidelines, procedures, budgets, and oversees scheduling and priorities.
• Directs changes to improve operations and ensures alignment with strategic goals.
• Oversees project status meetings with customers and evaluates plans and resources.
• Takes part in hiring, performance feedback, and payroll activities.
• Establishes short-, mid-, and long-term IT goals and schedules.
• Prepares management and productivity reports; oversees procurement and equipment.
• Acts as primary contact for IT projects and coordinates with stakeholders.
• Performs other duties as assigned.

Skills

Project management

Leadership

Budget management

Governance

Communication

Education

Bachelor's degree in Computer Science, Information Technology or Business Field

Job description

## Manager - Information Technology (ITS-Civil Service)Apply: 1500 MARILLA: Full time: Posted Yesterday: End Date: October 8, 2026 (5 days left to apply): 26-27806**Dallas is Growing. Grow With Us.**Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture,we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community.**Job Summary**Provides the coordination, planning, scheduling, development, acquisition, and maintenance of city-wide computer application systems such as: payroll, police and fire dispatch and 9-1-1 systems, and water billing; manage the 24 hour/day, 365 day/year operation of the Data Processing Center; or plan, acquire, and manage all internally and externally-developed mainframe, LAN, WAN, and PC operating software.**Job Description****Overview**The Manager-Information Technology manages, oversees, and provides oversight for the development, coordination, implementation, and completion of the Information Technology resources, equipment, configuration, instrumentation, and operation.**Essential Functions****1** Manages activities of technical staff, supervisors, radio technicians, and other contractors performing information technology work for the City and its departments; develops guidelines, procedures, policies, rules, and regulations and oversees budget and completion.**2** Identifies needed areas of change and makes recommendations to improve operations; directs, supervises, and manages others to implement corrective action.**3** Performs equipment assessments and evaluations; monitors and oversees technical staff performing work on various projects, equipment, and instrumentation; works with staff to ensure activities remain on budget and on schedule with limited impact or disruption of services and communications.**4** Reviews and evaluates plans, activities, and work; engages with technicians on current configuration or instrumentation troubleshooting; provides expertise, direction, and management to ensure smooth communications and consistent operational functionality of all equipment and general information technology applications.**5** Plans, assigns, delegates, and manages the work of subordinate staff; participates in hiring, manages work quality, delivers performance feedback, and manages payroll activities.**6** Establishes short-, mid- and long-term goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.**7** Oversees the preparation of management and productivity reports and studies; manages and oversees billing, procurement activities, and equipment management.**8** Serves as primary point of contact on configuration, programming or other information technology projects; meets with customer representatives regularly on project status to provide effective coordination, facilitation, and completion; analyzes business problems and makes recommendations for adjustments, purchases, and other information technology solutions.**9** Performs any and all other work as needed or assigned.**Knowledge and Skills****1** Knowledge of local, state, and federal laws and regulations.**2** Ability to manage Information Technology activities to ensure effective operations.**3** Ability to establish and obtain operating goals and objectives.**4** Ability to devise solutions to administrative problems and to plan, assigns, and/or supervises the work of others.**5** Ability to develop and evaluate administrative policies and procedures.**6** Ability to disseminate information through the preparation concise reports.**7** Ability to supervise and manage a staff, assign work, and give performance feedback.**8** Ability to administer budget.**9** Communicating effectively verbally and in writing.**10** Establishing and maintaining effective working relationships.**MINIMUM QUALIFICATIONS****EDUCATION:*** Bachelor's degree in Computer Science, Information Technology or Business Field.**EXPERIENCE:*** Seven (7) years of combined project management experience and four (4) or more of the following:* Managing cross-functional teams* Developing and implementing business application and technology solutions* Assessing enterprise and/or departmental business requirements* Providing governance and advice to business partners* Identifying technologies/ methods/ systems used to deliver solutions* Managing multiple technical products and projects* Overseeing the Portfolio of business technology projects* Ensuring projects and development activities are fully aligned with the overall business strategic plan* Creating, maintaining and managing a comprehensive product, project and service roadmap**AND*** Three (3) years of supervisory/management experience.**EQUIVALENCIES:*** High school diploma or GED plus eleven (11) years of the required experience will meet the education and experience requirements.* An associate degree in any field plus nine (9) years of the required experience will meet the education and experience requirements.* A bachelor's degree in a non-specified field plus nine (9) years of the required experience will meet the education and experience requirements.* A master's degree in a specified field plus five (5) years of the required experience will meet the education and experience requirements**.****LICENSES/CERTIFICATIONS:*** Valid Driver's License**OTHER REQUIREMENT(S):*** No FELONY or Class A misdemeanor convictions.* No Class B misdemeanor conviction within the last ten (10) years.* No family violence convictions* Cannot currently be on deferred adjudication for any felony, class A misdemeanor or class B misdemeanor charge**Salary Range**$93,912.00 - $117,395.20The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.City of Dallas is an Equal Opportunity Employer.