Operations Representative - Greater Norfolk Area

Ohio Transmission Corporation; Norfolk (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Wellness discount

Safety shoes & glasses stipend

401(k) match

Relocation assistance

Paid time off

Tuition assistance

Training programs

Job summary

OTC Industrial Technologies is seeking an organized Order Specialist to enter orders, issue POs, and track deliveries. You will expedite to meet ship dates and collaborate with Account Managers to optimize processes.

The role emphasizes attention to detail, strong communication, and teamwork, with a focus on accurate data entry and customer satisfaction.

Qualifications

• Associate’s Degree or equivalent from two-year college or technical school; or High School Diploma with two years related experience.
• Experience and knowledge of electrical and automation distribution.
• Excellent customer relation and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Detail oriented with accurate data entry skills.
• Capable of working independently and as a team member.
• Proficiency with Microsoft Office.

Responsibilities

• Enter orders and generate purchase orders to vendors.
• Follow up on open orders to confirm shipping information and vendor confirmations.
• Expedite orders to meet customer ship dates.
• Track and report account performance on on-time deliveries.
• Work with Account Managers to develop expediting plans and track improvements.
• Maintain knowledge of account requirements and special situations to achieve targets.
• Collaborate with OTC associates and assist as needed.
• Process monthly invoices and track customer credits.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Attention to detail

Team player

MS Office

Education

Associate degree or 2-year college

Tools

None specified

Job description

About this role

Competitive Pay

This position offers an hourly wage ranging from $22.00/hr. to $25.00/hr., depending on experience and qualifications.

What You'll Do:

• Enter Orders and generate purchase orders to send to vendors
• Follow up on Open Orders to ensure vendor confirmation and shipping information has been noted in SXe.
• Expedite orders as needed to meet customer’s requested ship date.
• Track and report Account performance levels on On Time Deliveries.
• Work with Account Managers to develop and execute expediting plans that meet customer’s needs. Assist with partner account process improvements and tracking.
• Extensive knowledge of account requirements and special situations, ability to achieve target goals.
• Work cooperatively with other OTC associates.
• Offer assistance when required.
• Invoice Monthly Billings
• Track Customer Credits

What You’ll Need:

• Associate’s Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
• Experience and knowledge of electrical and automation distribution.
• Excellent customer relation and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Detail oriented, including accurate data entry skills
• Capable of working independently, as well as a team member
• High level office computer skills required. Microsoft Office knowledge a must.
• Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
• A commitment to "doing it right the first time."

Why Join OTC Industrial Technologies?

• Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands‑on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.