Operations Quality Manager

Saint-Gobain Performance Polymer Solutions; Portage (WI); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Time Off

Dental Insurance

Vision Insurance

Employee Assistance Program

Job summary

Saint-Gobain Life Sciences is seeking a Portage site leader for operations quality and continuous improvement to drive day-to-day quality performance, resolve customer and production issues, and deliver sustained reliability of products and processes.

This role focuses on CAPA, deviation management, complaint resolution, and rigorous investigations, while strengthening right-first-time execution across Operations, Engineering, and Supply Chain, and developing quality talent for the Medical

Qualifications

• 7+ years experience leading Quality Operations in a regulated manufacturing environment.
• 7+ years progressive experience in Quality, Manufacturing, or Operational Excellence.
• 5+ years direct people leadership, coaching and talent development for hourly/exempt staff.
• 2+ years experience supporting or leading multi-site or shared-site quality oversight.

Responsibilities

• Lead the Portage site's quality operations and continuous improvement agenda.
• Ensure CAPA effectiveness, deviation and nonconformance management, and investigation rigor.
• Strengthen right-first-time performance through root cause analysis and data-driven decisions.
• Coordinate cross-functional execution with Operations, Engineering and Supply Chain.
• Develop quality talent and embed quality into daily decision-making across Medical Business.

Skills

Quality Operations leadership

People leadership

Cross-functional collaboration

Root cause analysis

Data-driven problem solving

Education

Bachelor degree in Engineering or Science

Job description

WHY DO WE NEED YOU?

This role is the Portage site’s primary leader for operations quality and continuous improvement, responsible for ensuring day-to-day manufacturing quality performance, resolving customer and production quality issues, and driving sustained improvements in product and process reliability.

The role owns execution of core quality outcomes at the site, including CAPA effectiveness, deviation and nonconformance management, complaint resolution, and investigation rigor. A central focus is strengthening right-first-time performance through disciplined root cause analysis and data-driven problem solving, while improving cross-functional execution between Operations, Engineering, and Supply Chain.

The role also serves as the key quality interface for customers and escalations in Portage and the shared sites supporting Medical tubing, ensuring clear communication and timely resolution of issues that impact product quality or customer experience. In parallel, it leads and embeds continuous improvement efforts across Portage and our medical tubing sites to reduce variability, improve KPIs, and build more robust and scalable operating processes. Beyond operational execution, the role develops quality talent, strengthens quality ownership across the Medical Business, and builds a culture where quality is integrated into daily decision-making rather than treated as a standalone function.

IS THIS JOB FOR YOU?

• 7 + years experience with Quality Operations leadership role with direct accountability for day to day quality performance.
• 7 + years progressive experience with in Quality, Manufacturing, or Operational Excellence within a regulated manufacturing environment.
• 5 + years direct experience with direct people leadership, including coaching, performance management, and talent development for hourly and exempt employee levels
• 5 + years experience managing people and other leaders
• 2 + years experience supporting or leading multi site or shared site quality oversight
• Bachelor Degree in Engineering or Science/Technical related field or other BA/BS program may be considered if the applicant has successfully completed fundamental math and science coursework.

a Little More About Us

Saint-Gobain’s innovations touch almost every major industry around the world. Within its Life Sciences division, teams are solving critical problems for customers who are getting life-saving medical devices to the frontlines of healthcare, discovering essential medications, and nourishing and connecting the world through consumer, industrial and electronics applications. As one of the world’s leading producers of high-performance polymer products, we improve lives by making simple experiences better and being there in life’s critical moments.

Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.

With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.

Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.

Join Us at Saint-Gobain Life Sciences. Together, we’ll create a better life.

LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [e-mail].

Benefits In Joining Us

• Employees have the flexibility to choose the benefits that best fit their individual needs.
• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want
• Commuter Benefits
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program