Operations Quality Associate

Alegeus; Town of Florida (NY); Hybrid; USD 25,000 - 43,000; Full time

Benefits offered by this job

A flexible work environment

Competitive salaries, paid vacation, &

Robust professional development

Comprehensive health, wellness, and 4n

Job summary

Alegeus is seeking an Operations Quality Associate to strengthen our quality program in Maitland, FL with hybrid work. You will analyze data, produce audit reports, and drive actionable improvements across operations.

Ideal candidates have 3+ years of QA experience, familiarity with employer groups, and health‑care product knowledge. Join a team that values proactive problem solving and collaborative coaching to raise performance.

Qualifications

• Member Solutions background or experience required.
• 3+ years of relevant QA assurance experience preferred.
• 1+ years of experience working with employer groups preferred.
• 1+ years of experience in health insurance or consumer-directed products (HRAs, HSAs, FSAs, etc.) at an agency, TPA, health plan, or financial institution preferred.

Responsibilities

• Deliver timely and precise daily, weekly, and monthly distribution of quality audit reports, complete with data insights and actionable recommendations to address key business challenges.
• Enhance competitive differentiation through proactive process improvements with a solution-oriented approach.
• Conduct thorough root cause analyses to analyze and dissect performance trends.
• Collaborate with leadership to develop action plans for addressing quality issues and closing gaps, highlighting necessary corrective actions and recommendations to ensure compliance.
• Identify quality control trends necessitating targeted training for operational teams and new hires, while leading coaching initiatives, specialized programs, and projects to continuously improve operational quality performance.

Skills

Quality assurance

Root cause analysis

Process improvement

Data insights

Education

Associate/Bachelor’s degree

Job description

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.

Operations Quality Associate

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Operations Quality Associate, you’ll maintain consistent customer satisfaction by continually enhancing operational processes and services through the development, documentation, and maintenance of a robust quality management program. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• Deliver timely and precise daily, weekly, and monthly distribution of quality audit reports, complete with data insights and actionable recommendations to address key business challenges.
• Enhance competitive differentiation through proactive process improvements with a solution-oriented approach.
• Conduct thorough root cause analyses to analyze and dissect performance trends.
• Collaborate with leadership to develop action plans for addressing quality issues and closing gaps, highlighting necessary corrective actions and recommendations to ensure compliance.
• Identify quality control trends necessitating targeted training for operational teams and new hires, while leading coaching initiatives, specialized programs, and projects to continuously improve operational quality performance.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As an Operations Quality Associate, these skills are essential for success:

Abilities

• Able to focus on multiple deadlines and deliverables in a fast-paced environment while demonstrating teamwork and leadership capabilities.
• Able to creatively problem-solve and think abstractly to identify process improvements.

Experience

• Member Solutions background or experience required.
• 3+ years of relevant QA assurance experience preferred.
• 1+ years of experience working with employer groups preferred.
• 1+ years of experience in health insurance or consumer-directed products (HRAs, HSAs, FSAs, etc.) at an agency, TPA, health plan, or financial institution preferred.

Education

• Associate/Bachelor’s degree and/or equivalent work experience preferred.

Location: 25% Hybrid in our Maitland, FL office #LI-JL1 #LI-Hybrid

BECAUSE WE CARE, WE OFFER:

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

SHARED AMBITION. INSPIRED FUTURE.

At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

“I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” — Alegeus employee

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range: $18.32 - $31.15

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.

Opportunity Happens Here. At Alegeus, we’re driven by the possibilities ahead — energized by the challenges we tackle and the growth we create for our people and partners. Our culture thrives on exceptional work and diverse perspectives, with a strong sense of care that unites us. As we transform the healthcare benefits landscape, we empower our employees to shape their careers and the future of our industry.

If you’re ready to join a team that’s bold, collaborative, and inspired to make an impact, your next opportunity starts here. If you’ve ever swiped an FSA debit card or saved money in an HSA, there’s a good chance Alegeus helped make it possible! As the industry leader in consumer-directed healthcare solutions, our technology powers millions of benefit accounts. Our partners – which include some of the nation’s largest health insurance plans, benefit administrators, and financial institutions – use Alegeus software to manage accounts and process more than $6billion in healthcare payments annually.