Operations Project Manager

SupportFinity™; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Flexible Time Off

Career Development Programs

Job summary

A leading digital banking solutions provider based in Austin, Texas, is seeking an Operations Program Manager to oversee operational transitions and manage program implementations. The ideal candidate will have 5+ years of experience and a strong analytical background, proficient in project management tools like MS Project and Salesforce. This role involves data analysis, process improvement, and client relationship management. The company offers hybrid work opportunities and values employee growth and community involvement.

Qualifications

• 5+ years of relevant experience or advanced degree with 3+ years.
• Experience building documentation and project plans.
• Client first attitude with a commitment to satisfaction.

Responsibilities

• Collect and analyze operational data to identify trends.
• Evaluate and implement process improvement strategies.
• Assist in planning and executing operational projects.

Skills

Analytical skills

Problem-solving skills

Communication skills

Teamwork skills

Attention to detail

Education

Bachelor's degree in relevant field

Project Management Methodology (PMP or PMI)

Tools

MS Project

Excel

MS Visio

Salesforce

PowerBI

Job description

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Summary

Q2 is seeking an Operations Program Manager for our Product Team. In this role, you'll be responsible for overseeing and driving activities like operational transitions, biz operations in our company and ensuring that the programs are implemented according to schedule and budget. Updating management, personnel, and clients on any prospective transition-related changes is a key part of this role. To ensure success as an Operations Program Manager running tracks on transitions, biz operations etc., you should be able to proactively spot any risks; challenges and solve them as quickly as possible. A top-notch Project Manager in this role is expected to demonstrate mastery of the processes like Transition, Biz Operations to minimize any associated costs or risks.

Responsibilities

• Data Analysis and Reporting: Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Should be able to understand and design What‑if models for project P&L and resource allocations.
• Process Improvement: Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross‑functional teams to implement changes and monitor their impact.
• Project Management: Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met. Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes. Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc.

Experience and Knowledge

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5+ years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
• Project Management Methodology exposure preferred (PMP or PMI)
• Strong analytical and problem‑solving skills
• Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint
• Good hands‑on experience of MS Visio, Lucid charts etc.
• Exposure to Jira, Salesforce, Qualtrics, PowerBI etc
• Experience managing expectations and providing creative solutions to priority conflicts for high‑profile clients.
• Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
• Capable of assessing project risks and related mitigation steps.
• Client first attitude and commitment to satisfaction
• Strong written and verbal communication skills
• Excellent people and teamwork skills.
• Attention to detail, exceptional follow‑through, the ability to prioritize, stay organized, and multi‑task in a fast‑paced environment.
• Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
• Financial Services and enterprise software experience preferred.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well‑being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements.