Operations Project Director

BDO; Ridgeland (MS); On-site; USD 90,000 - 120,000; Full time

Job summary

BDO is seeking an Operations Project Director to partner with business line stakeholders to achieve strategic priorities across the practice. The role focuses on project coordination, business analysis, process design, ongoing tracking, and issue resolution to support the department's overall business strategy.

The position oversees department initiatives, develops PM tools, ensures timely delivery, and maintains quality standards through close collaboration with practice leads and leadership.

Qualifications

• Bachelor's degree required.
• 7+ years of project management/office operations experience.

Responsibilities

• Facilitates and develops updates of initiatives, pilots, and projects for the department.
• Develops project management tools and templates (schedules, status reports).
• Manages tasks to ensure timely completion and adherence to quality standards.
• Monitors progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Gathers and coordinates deliverables to ensure quality and consistency; shares documents appropriately.
• Identifies gaps or issues and coordinates with practice leads.
• Leads project-related meetings between key stakeholders as needed.
• Creates high-quality materials and presentations for leadership.
• Documents and distributes notes and follow-ups from internal meetings.
• Improves processes to meet regulatory and customer needs and increases efficiency.
• Attends internal meetings as needed.
• Monitors department productivity through analysis and reports.
• Prepares budget/goal comparisons; investigates irregularities.
• Assists in forecasting and provides pipeline/Win-Loss reports.

Skills

Project management

Communication

Time management

Education

Bachelor's degree

Tools

Windows

Microsoft Office Suite

Job description

The Operations Project Director is responsible for partnering with the business line stakeholders to achieve strategic priorities of the practice. There is focus in the areas of project coordination, business analysis, process design, ongoing project tracking, and issue resolution to support the department's overall business strategy.

Job Duties:

• Dept Project Manager
  • Facilitates and develops ongoing, regular updates of practice initiatives, pilot programs, and projects for the department
  • Develops project management tools and templates for use by practice team members and leaders, including project schedules and status reports
  • Manages tasks closely to ensure timely completion and alignment with practice quality standards
  • Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
  • Gathers and coordinates project-related deliverables to ensure quality and consistency of work products as well as shares project documents appropriately
  • Identifies, follows up, and actively manages any gaps or issues for projects in coordination with respective practice workstream leads
  • Leads project related meetings between key stakeholders, as needed
• Internal Stakeholder
  • Creates high-quality and well written materials, guidelines, correspondence, and presentations on behalf of leadership
  • Documents and distributes information (e.g. meeting notes, action items, follow up items) from internal project meetings
  • Utilizes subject matter expertise to improve current processes and meet changing data needs as defined by regulatory changes and customer needs. Identifies, recommends, and develops significant, measurable processes to generate efficiencies, reduce operational risk, and increase levels of customer service through faster delivery and higher accuracy
  • Attends internal meetings as needed
• Reporting and Analysis
  • Monitors and evaluates the department's productivity though analysis and reports
  • Prepares comparisons to budgets, goals, and prior year results
  • Identifies irregularities in monthly, quarterly, and annual results and investigates accordingly
  • Assists in the forecast process to help quantify resource needs
  • Provides pipeline and win/loss reports through the BDO CRM database
• Other duties as required

Supervisory Responsibilities:

• Supervises operations managers and other administrative personnel

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor's degree, required

Experience:

• Seven (7) or more years of project management/office operations experience developing and managing project timelines, prioritizing and assigning projects and tasks, and assessing progress, required

License/Certifications:

• Project Management (PM), preferred

Software:

• Proficient in the use of Windows and Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio, required
• Understanding common PM methodology, preferred

Language:

• N/A

Other Knowledge, Skills, & Abilities:

• Ability to work in a deadline-driven environment with a focus on detail and accuracy
• Strong verbal and written communication and presentation skills
• Ability to foster and maintain relationships with professionals at all levels within the organization
• Ability to act as a strategic partner to regional and local business line, practice leadership and management teams
• Strong project and time management skills
• Ability to maintain a high level of confidentiality and professionalism in all matters
• Ability to work independently or within a team environment