Operations Project Analyst — PMO & Transformation

Howden; New York (NY); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off and paid Paren

Life and Disability insurance

Job summary

Howden, a growing insurance brokerage, seeks an Operations Project Analyst to support planning, execution, and governance of programs across the US Retail business. Based in the PMO, you will partner with Program Managers to ensure rigor, clarity, and strong business insight.

You will analyze, problem-solve, and map how component parts affect program delivery, operating at the intersection of business operations, technology, and transformation in a fast-scaling environment.

Qualifications

• 3-6 years of experience in a project analyst or project delivery role (preferably in insurance brokerage or related financial services).
• Experience developing business cases, decision materials, or executive-ready communications.
• Experience supporting technology implementations or business transformation programs.
• Familiarity with Agile, waterfall, or hybrid project delivery methodologies.
• Proficiency with project management and portfolio tools (e.g., Monday.com).

Responsibilities

• Partner with Project Managers to support the execution of assigned projects, including tracking workstream progress, dependencies, risks, and issues.
• Coordinate with cross-functional stakeholders to gather updates, resolve action items, and support meeting preparation and follow-through.
• Support change management activities for assigned projects, including stakeholder impact assessments, communication planning, and adoption tracking.
• Develop and maintain program documentation, including project plans, status reports, RAID logs, and decision logs.
• Support UAT planning and execution, working with business teams and technology partners to validate that solutions meet requirements.

Skills

Narrative synthesis

Excellent communication

Multi-tasking

Collaborative

Linking analysis to outcomes

Education

Bachelor's degree in Business/Operations/IS

CBAP/PMI-PBA certification a plus

Tools

Monday.com

Job description

Howden, a growing insurance brokerage, seeks an Operations Project Analyst to support planning, execution, and governance of programs across the US Retail business. Based in the PMO, you will partner with Program Managers to ensure rigor, clarity, and strong business insight.

You will analyze, problem-solve, and map how component parts affect program delivery, operating at the intersection of business operations, technology, and transformation in a fast-scaling environment.