Operations & Programs Manager — People & Impact

GT Independence, LLC; Mishawaka (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

GT Independence, a national Financial Management Services provider, is seeking a Program Manager to lead the operational unit and support real-time operations. You will oversee resource utilization to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.

The ideal candidate has a bachelor’s degree and at least three years of people management experience, with a track record of building effective teams and collaborating with State agencies to drive quality

Qualifications

• Bachelor’s degree is required; business admin preferred.
• Minimum of 3 years of progressive people management experience.
• Experience building highly effective teams.

Responsibilities

• Develops and monitors key performance metrics for staff and operations.
• Evaluates business processes and implements improvements.
• Leads quality improvement projects and continuous improvement efforts.
• Assigns and monitors staff caseloads and accounts distribution.
• Evaluates program effectiveness and reports to leadership.
• Monitors and measures compliance standards.
• Develops staff through training and coaching.
• Builds and maintains relationships with State agencies.
• Resolves escalated customer complaints and ensures satisfaction.
• Communicates goals and results with stakeholders.

Skills

People management

Team building

Stakeholder communication

Quality improvement

Education

Bachelor’s Degree in Business Administration or related field

Tools

MS Office

Job description

GT Independence, a national Financial Management Services provider, is seeking a Program Manager to lead the operational unit and support real-time operations. You will oversee resource utilization to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.

The ideal candidate has a bachelor’s degree and at least three years of people management experience, with a track record of building effective teams and collaborating with State agencies to drive quality