Operations Program Specialist Lead Small to Medium Projects

Teachers Federal Credit Union; Hauppauge (NY); On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Bonuses

Paid time off

401(k)

Dental & Vision

Tuition reimbursement

Credit union loan discounts

Job summary

Teachers Federal Credit Union is seeking an Operations Program Specialist to lead small to medium projects that improve program management and operational efficiencies. You will ensure initiatives are executed in line with policy and communicated across teams.

The role requires an associates degree or four years of related experience, plus at least three years in banking. You will liaise between member facing channels and lines of business, developing procedures and training materials.

Qualifications

• Associates degree or four years directly related experience required.
• Minimum of three years banking experience in a related area required.
• Knowledge of branch and back-office operations, policies, practices, protocols, systems and programs required.

Responsibilities

• Manage end to end process of small to medium sized programs and initiative rollouts.
• Liaison between member facing channels and assigned lines of business.
• Create, deploy and maintain all procedures, job aids and internal resources for new and existing programs and projects for member facing channels.
• Organize and facilitate meetings to ensure all projects and programs are being tracked for the department.
• Identify gaps in processes and procedures within member facing channels.
• Develop and implement solutions that eliminate process gaps while driving membership growth, operational efficiencies and mitigate risk.
• Develop and deliver statistical analysis of program utilization and trends.
• Perform other duties as needed upon request from immediate supervisor.

Skills

Banking experience

Operations knowledge

Policy and procedure knowledge

Project management basics

Education

Associates degree in a relevant field

Job description

Teachers Federal Credit Union is seeking an Operations Program Specialist to lead small to medium projects that improve program management and operational efficiencies. You will ensure initiatives are executed in line with policy and communicated across teams.

The role requires an associates degree or four years of related experience, plus at least three years in banking. You will liaise between member facing channels and lines of business, developing procedures and training materials.