Operations Program Specialist - Banking Projects

Teachers-Federal-Credit-Union; Brentwood (NY); On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k)

Dental & Vision premium covered

Tuition reimbursement

Employee discount

Job summary

Teachers Federal Credit Union in Brentwood, NY is seeking an Operations Program Specialist to lead small to medium projects aimed at improving program management and operational efficiency.

The Specialist will help ensure department initiatives are executed following policy and procedure, collaborating with member-facing channels and back-office teams. Strong analytical and communication skills are essential.

Qualifications

• Associates degree in a relevant field or a minimum of four years directly related experience required
• Minimum of three years banking experience in a related area required
• Knowledge of Branch and back-office operations, policies, practices, protocols, systems and programs required

Responsibilities

• Manage end to end process of small to medium sized programs and initiative rollouts
• Liaison between member facing channels and assigned lines of business
• Create, deploy and maintain all procedures, job aids and internal resources for new and existing programs and projects for member facing channels
• Organize and facilitate meetings to ensure all projects and programs are being tracked for the department
• Identify gaps in processes and procedures within member facing channels
• Develop and implement solutions that eliminate process gaps while driving membership growth, operational efficiencies and mitigate risk
• Develop and deliver statistical analysis of program utilization and trends
• Perform other duties as needed upon request from immediate supervisor

Skills

Banking operations knowledge

Program management

Liaison between channels

Communication skills

Analytical thinking

Education

Associates degree or 4 years related experience

Job description

Teachers Federal Credit Union in Brentwood, NY is seeking an Operations Program Specialist to lead small to medium projects aimed at improving program management and operational efficiency.

The Specialist will help ensure department initiatives are executed following policy and procedure, collaborating with member-facing channels and back-office teams. Strong analytical and communication skills are essential.