Operations Program Manager - Revenue Cycle

City of Hope; California; On-site; USD 110,000 - 160,000; Full time

Job summary

City of Hope in California is seeking a Strategic Program Manager to lead the operational performance of Revenue Cycle programs, develop metrics, budgets, and implementation plans. You will partner with Enterprise Revenue Cycle Operations to optimize efficiency and analytics across facilities and programs.

The role requires collaboration with Patient Access, Clinical Operations, Managed Care, Finance, BI, and transformation teams to deliver quarterly initiatives.

Qualifications

• Bachelor’s Degree, Public Health, or Business Administration.
• 3 additional years of experience may substitute for minimum education.
• Two years of experience in property management, healthcare or hospital operations.
• Master’s degree preferred; hospital and/or ambulatory operations; project management.

Responsibilities

• Develop and monitor key performance metrics.
• Develop and implement plans to achieve targets in Revenue Cycle operations.
• Coordinate and manage operational activities to improve Revenue Cycle integration, efficiency and analytics.
• Routinely report on performance to Enterprise Revenue Cycle Operations.
• Develop and maintain the budget, timeline, and implementation plan.
• Lead all project management aspects of assigned initiatives.
• Serve as liaison between departments to ensure objectives are achieved.
• Create and execute project plans, timelines, and budgets.
• Establish routine reporting and templates across Support Operations.
• Define and implement controls to realize project benefits and monitor metrics.

Skills

Program management

Stakeholder management

Project management

Analytical thinking

Education

Bachelor’s Degree, Public Health or Business Administration

Master’s degree preferred

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role will support the development and implementation of strategic initiatives in support of City of Hope’s enterprise Revenue Cycle operations.

Strategic Program Management

The position will be responsible for managing the operational performance of assigned programs. This position will:

• Develop and monitor key performance metrics


• Develop and implement plans to achieve specified targets in Revenue Cycle operations and service line support


• Coordinate and manage operational activities to improve Revenue Cycle integration, efficiency and analytics associated with City of Hope’s Revenue Cycle programs and facilities


• Routinely report on performance to Enterprise Revenue Cycle Operations


• Develop and maintain the budget, timeline, and implementation plan

Strategic Project Management

The position will partner with Revenue Cycle Operations leadership to identify and prioritize strategic projects to be undertaken each quarter. This position will:

• Directly lead the management of strategic initiatives and support services integration initiatives from inception to implementation


• Serve as a liaison between Patient Access, Clinical Operations, Managed Care, Business Development, Finance, Enterprise Business Intelligence, Transformation Office, and operational leads to ensure objectives are achieved


• Create and execute project plans, timelines, and budgets


• Manage daily tasks associated with implementation of initiatives


• Establish routine reporting and templates to be used across Support Operations.

As a successful candidate, you will:

• Lead all project management aspects of assigned initiatives


• Acts as a liaison with end users to determine scope of project requirements, available budget, and required project timeframe.


• Develops draft project scope, schedule and budgetary estimate. Presents to end user and other responsible parties for approval.


• Administrates pre-project activities, project implementation, performance and reporting, including adherence to project scope, financial targets, adherence to schedule and post-implementation review


• Performs quality assurance inspections to ensure project specifications are met.


• Monitors activity schedules, changes to schedules, their causes and budget impact. Communicates project status and facilitates communication between all parties involved on project


• Defines and implements appropriate controls to ensure all benefits of projects are realized, as well as post-implementation monitoring of relevant financial/performance metrics and service level agreements.

Your qualifications should include:

• Bachelor’s Degree, Public Health, or Business Administration.


• 3 additional years of experience plus the minimum experience requirement may substitute for minimum education.


• Two years of experience working in property management, healthcare or hospital operations.


• Preferably: Master’s Degree preferred. Hospital and/or ambulatory operations; project management.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.