Operations & Program Manager - Japanese

cinter; San Jose (CA); Hybrid; USD 77,000 - 87,000; Full time

Job summary

Chamber of Commerce in San Jose, CA is seeking an Operations & Program Manager to support executive leadership in developing strategic programs and managing major events. The role requires coordinating with committees and external partners, managing communications, and ensuring efficient daily operations.

English and Japanese language skills are essential; a hybrid work arrangement and occasional after-hours work are required.

Qualifications

• Bachelor’s degree required.
• 2–5 years of relevant experience in program management, operations, event management, or administration.
• Strong verbal and written communication in English and Japanese.
• Excellent organizational skills with ability to manage multiple projects and deadlines.
• Willingness to work in a hybrid/office environment with occasional evenings or weekends for events.

Responsibilities

• Support executive leadership in developing and executing strategic programs and initiatives.
• Develop, implement, and manage programs aligned with the organization’s mission.
• Plan and manage major annual events including design, speaker coordination, content, logistics and budgeting.
• Collaborate with committees, board members, community partners, and external stakeholders for successful delivery.
• Coordinate internal tasks, priorities, schedules, and accountability for daily operations.
• Assist with office operations and workflow improvements.
• Manage membership communications, inquiries, announcements, and engagement activities.
• Track program data, participation trends, and stakeholder engagement for improvement.
• Support bilingual communications and prepare materials as needed.
• Maintain digital platforms and event management tools; prepare reports and leadership materials.

Skills

Bilingual English/Japanese

Communication skills

Organization & multitasking

Independent work

Stakeholder collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Event management software

Job description

Job Details:

• Job Title: Operations & Program Manager
• Client: Chamber of Commerce
• Working Location: San Jose, CA
• Salary : DOE (77-87K per yr)
• Employment Type: Permanent/Full-time
• Language: English/Japanese

What will you do:

• Support executive leadership in developing and executing strategic programs, initiatives, and organizational activities.
• Develop, implement, and manage programs aligned with the organization’s mission and objectives.
• Plan and manage major annual events, including program design, speaker coordination, content development, logistics, budgeting, and execution.
• Collaborate with committees, board members, community partners, and external stakeholders to ensure successful program delivery.
• Coordinate internal tasks, priorities, schedules, and accountability to support efficient daily operations.
• Assist with office operations, administrative functions, and workflow improvements.
• Manage membership communications, inquiries, announcements, and engagement activities.
• Track and analyze program data, participation trends, and stakeholder engagement to support continuous improvement.
• Support bilingual communications and prepare communication materials as needed.
• Maintain and improve digital platforms, event management tools, and operational systems.
• Prepare reports, presentations, meeting materials, and other documents for leadership and committees.
• Support leadership meetings, including scheduling, logistics coordination, and communication management.
• Assist with external relations activities and represent the organization when needed.
• Perform other duties and special projects as assigned.

Required Qualifications & Skills:

• Bachelor’s degree required.
• 2–5 years of relevant experience in program management, operations, event management, administration, or a related field.
• Strong verbal and written communication skills in both Japanese and English.
• Excellent organizational skills with the ability to manage multiple projects, priorities, and deadlines.
• Ability to work independently, manage ambiguity, and adapt to changing priorities.
• Strong interpersonal skills with the ability to collaborate with internal teams, committees, leadership, and external stakeholders.
• Proficiency in Microsoft Office applications and digital communication or collaboration tools.
• Experience with event planning, community engagement, nonprofit organizations, or business associations preferred.
• Ability to work in an office/hybrid environment with regular in-office attendance.
• Flexibility to work occasional evenings or weekends for events and organizational activities.
• Ability to travel occasionally as needed.
• Ability to perform routine physical tasks, including bending, reaching, and lifting items up to 20 lbs.