Operations Program Manager, Content Onboarding Operations

Russell Tobin; Seattle (WA); Sur place; USD 229 233 000 - 257 887 000; Plein temps

Résumé du poste

PrideGlobal is hiring an Operations Program Manager for Content Onboarding Operations in Seattle, WA. You will lead end-to-end partner onboarding projects and coordinate across BD, Product, and Engineering to ensure scalable content pipelines.

In this contract role, you will drive improvements, manage issues, and report progress to leadership while supporting international expansion and metadata localization efforts.

Qualifications

• Experience with content delivery pipelines, feed management, or streaming media operations.
• Experience working with international partners across multiple time zones and locales.
• Familiarity with self-service tooling platforms and product feedback loops.
• Comfort operating across BD, Product, and Engineering in a fast-moving environment.
• Track record of building operational mechanisms from scratch.
• 5+ years of program or project management experience.
• Experience managing cross-functional projects with technical and non-technical stakeholders.
• Experience with content operations, partner onboarding, or platform enablement at scale.
• Strong written and verbal communication skills.

Responsabilités

• Manage end-to-end partner onboarding projects and escalate as needed.
• Provide first-line operational support for content pipeline, metadata, feed, or payment issues.
• Join external partner calls to discuss integration requirements (MRSS/JSON feeds, metadata schemas).
• Interface with BD and partners across international marketplaces to scale onboarding across locales.
• Define and propose tooling feature requirements based on partner feedback.
• Track engineering tickets and provide context to dev teams; drive resolutions.
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership.
• Support international expansion readiness including per-region payment setup and metadata localization.
• Oversee rights verification and QA processes within onboarding.
• Identify process improvements to reduce onboarding time and repeat issues.
• Manage recurring partner syncs and coordinate resolution; report status to Directors/VPs.

Connaissances

Content delivery pipelines

Feed management

Streaming media operations

International collaboration

Self-service tooling platforms

Cross-functional collaboration

Project management

Content onboarding at scale

Written and verbal communication

Description du poste

Our client, a Top Fortune Tech Company, is looking to hire an Operations Program Manager, Content Onboarding Operations in Seattle, WA.

Pay Rate Range: 80-90/hr on W2, depending on experience

8+ Months contract position with potential extension or conversion

Responsibilities

• Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed
• Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues
• Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities
• Interface with BDs and partners across international marketplaces to ensure onboarding processes scale across new locales
• Define and propose tooling feature requirements based on patterns observed in partner issues and feedback
• Track engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelines
• Build mechanisms to report onboarding progress, partner health, and issue trends to leadership
• Drive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QA
• Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues
• Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution
• Communicate program status, risks, and trade-offs to Directors and VPs through written narratives

Requirements

• Experience with content delivery pipelines, feed management, or streaming media operations
• Experience working with international partners across multiple time zones and locales
• Familiarity with self-service tooling platforms and product feedback loops
• Comfort operating across BD, Product, and Engineering in a fast-moving environment
• Track record of building operational mechanisms from scratch
• 5+ years of program or project management experience
• Experience managing cross-functional projects with technical and non-technical stakeholders
• Experience with content operations, partner onboarding, or platform enablement at scale
• Strong written and verbal communication skills.

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.