Digital Product Operations Manager

Russell Tobin; Orlando (FL); Hybrid; USD 107,000 - 112,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Russell Tobin is hiring a Senior Digital Product Operations Manager for a hybrid contract role in Orlando, FL. The position supports digital experiences across websites, mobile apps, connected products, and marketing collateral, collaborating with cross-functional teams to meet business needs.

The ideal candidate brings 5+ years in business and digital roles, strong stakeholder management, and proven ability to drive initiatives in a fast-paced digital environment.

Qualifications

• Minimum 5 years of combined business and digital experience.
• Experience addressing technical, user, and business issues within a fast-moving digital organization.
• Strong personal initiative and ability to independently drive work forward.
• Strong verbal and written communication skills.
• Strong leadership and stakeholder-management capabilities, including the ability to communicate effectively with Manager-level stakeholders.
• Ability to collaborate effectively across large, complex, matrixed organizations.

Responsibilities

• Strategize and execute content across multiple digital products, including marketing, internal, regulatory, support, and educational content.
• Manage: Marketing pages, Support content, FAQs, App marketing and educational content; App marketing assets, including tiles and CTAs.
• Identify content and marketing opportunities and align on strategy with key partners across Marketing Strategy, Public Affairs, Commercial Strategy, Legal, and other stakeholders.
• Establish deadlines and guide content delivery through launch; maintain stakeholder communication and coordinate launch announcements.
• Define requirements for KPI dashboards and analytics; identify success metrics and establish continuous performance-monitoring processes.
• Develop A/B testing campaign requirements and measurement recommendations to improve content and conversion.
• Translate marketing concepts into detailed product requirements and executable tactics.

Skills

5+ years experience

Stakeholder management

Communication skills

Leadership

Cross-functional collaboration

Job description

Russell Tobin's client, a Fortune 50 global leader in entertainment, media, and technology, with a world-renowned portfolio of brands and experiences, is hiring a Senior Digital Product Operations Manager in Orlando, FL

Employment Type: Contract/Hybrid

Duration: 6+ months with possible extension or conversion

Pay range: $78/hr - $81/hr W2

Position Summary:

• Our client is seeking a Senior Digital Product Operations Manager to support digital experiences across websites, mobile applications, connected products, Cast communications, and printed Guest-facing collateral. This role will work closely with Marketing, Sales, Operations, Creative, Production, Technology, Legal, Public Affairs, and other cross-functional teams to bring business and marketing needs to life across a large, complex digital organization.
• The ideal candidate will have experience with consumer-facing websites, mobile applications, digital content, digital marketing, and product operations, along with strong collaboration, communication, stakeholder management, and influencing skills.

Key Responsibilities

• Digital Content Management
• Strategize and execute content across multiple content types for connected digital products, including marketing, internal, regulatory, support, and educational content.
• Manage:
• Marketing pages
• Support content
• FAQs
• App marketing and educational content
• App marketing assets, including tiles and CTAs
• Identify content and marketing opportunities and align on strategy with key partners across Marketing Strategy, Public Affairs, Commercial Strategy, Legal, and other stakeholders.
• Establish deadlines and guide content delivery through launch.
• Maintain stakeholder communication, conduct check-ins or scrums as needed, and coordinate launch announcements.
• Define requirements for KPI dashboards and analytics.
• Identify success metrics and establish continuous performance-monitoring processes to improve content performance.
• Develop A/B testing campaign requirements and measurement recommendations to improve content and conversion.

Relationship Management

• Manage partner expectations, scope, budget discussions, and project communications under the guidance of leadership.
• Develop and maintain strong relationships with business partners.
• Serve as a consistent point of contact and provide accountability for collaborative work within the Connected Products space.
• Provide strategic perspectives and best practices to address partners' digital business needs.
• Shift effectively between multiple projects and lines of business.
• Communicate and support the organization's Technology & Digital strategy.
• Deliver solutions that address business partner needs while remaining aligned with established digital strategy.

Requirements Definition & Product Operations

• Translate marketing concepts into detailed product requirements and executable tactics.
• Develop project briefs outlining objectives, strategies, target audiences, background, and execution considerations.
• Translate research and data into actionable insights that drive business opportunities, project objectives, and prioritization.
• Write detailed business requirements or own the quality and completeness of requirements.
• Drive on-time, on-budget, and on-strategy delivery of marketing and operations-related projects.
• Escalate unresolved business, strategy, scope, and budget issues appropriately.
• Define, prioritize, and drive acceptance of project objectives and scope with project teams and business partners.
• Ensure appropriate review and sign-off of key deliverables across Technology & Digital teams and business partners.
• Foster effective relationships across Creative, Production, Technology, and other cross-functional teams.
• Facilitate solutions and alignment between business and technical teams.

Required Qualifications

• Minimum 5 years of combined business and digital experience.
• Experience addressing technical, user, and business issues within a fast-moving digital organization.
• Strong personal initiative and ability to independently drive work forward.
• Strong verbal and written communication skills.
• Strong leadership and stakeholder-management capabilities, including the ability to communicate effectively with Manager-level stakeholders.
• Ability to collaborate effectively across large, complex, matrixed organizations.

Preferred Qualifications

• Experience working with digital or technology platforms.
• Comprehensive understanding of traditional or digital retail promotional strategies.
• Experience with consumer-facing websites, mobile applications, digital content, or digital marketing.
• Experience managing multiple cross-functional digital projects and stakeholders.

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions:

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.