Program Manager

Advantest America; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Advantest America is seeking a Program Manager to lead cross-functional engineering and manufacturing programs from planning through delivery. You will drive schedule, quality, and cost performance with structured project management, proactive risk mitigation, and strong stakeholder leadership.

A key focus is maintaining high customer satisfaction, improving on-time delivery, and resolving RMA/technical issues using data-driven decisions.

Qualifications

• Experience leading cross-functional project teams and programs.
• Ability to drive on-time, on-quality program delivery.
• Strong communication with customers and internal stakeholders.
• Proactive risk mitigation and issue resolution.

Responsibilities

• Managing and developing project plans and schedules.
• Lead cross-functional teams to deliver programs on time.
• Review status with customer and management teams.
• Drive effective meetings with internal and external teams.
• Ensure timely resolution of issues to prevent delays.
• Implement ECOs in a timely manner.
• Close customer AR issues and ensure contract compliance.
• Guide program decisions according to customer contracts.
• Understand all aspects required to launch new programs or orders.
• Manage customer relationships, orders, revenue, and issue resolution (RMA).

Skills

Cross-functional leadership

Project management

Customer relationship mgmt

Risk management

ECO execution

Stakeholder communication

Job description

About the Role

The Program Manager leads crossfunctional engineering and manufacturing programs from planning through delivery, ensuring alignment with customer expectations, contractual requirements, and operational readiness. The role drives schedule, quality, and cost performance through structured project management, clear communication, proactive risk mitigation, and strong stakeholder leadership. A key focus includes maintaining high customer satisfaction, improving OTD, and resolving RMA and technical issues through datadriven decisionmaking.

Roles and Responsibilities include

• Managing and developing project plans (10%)
• Manage activities of a cross functional team(s) to ensure completion of the project on time (10%)
• Review status with the customer and the management team (10%)
• Drive effective meetings with both internal and external teams (10%)
• Timely resolution of issues and escalation as required to avoid delays in project completion (10%)
• Ensure timely implementation of ECOs (10%)
• Ensure proper closure of customer related A/R issues (10%)
• Ensures program-related decisions are guided by the terms & conditions of the customer's contract (10%)
• Understands all aspects required to launch a new program or order (10%)
• Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (RMA's) (10%)