Operations Program Manager

Redfin; Michigan; On-site; USD 95,000 - 128,000; Full time

Job summary

Redfin is seeking an experienced Program Manager to drive strategic programs that enhance the customer journey and internal operations. You will work with a small team reporting to the Manager of Program Management to execute initiatives across real estate operations, analytics, finance and engineering.

You will own end-to-end project delivery, manage scope and milestones, and act as a trusted advisor to senior leaders.

Qualifications

• 5 years of project management experience.
• 2 years of program management experience.
• 1 year of technology product implementation experience.
• Bachelor’s degree in business administration or information technology or equivalent work experience.
• Ability to set and manage partner and client expectations.
• Exceptional written and verbal communication skills at all levels.

Responsibilities

• Participate in cross-functional teams spanning operations, training, analytics, finance, and engineering to drive customer value.
• Implement and execute projects end-to-end with defined scope and minimal supervision.
• Calculate monthly and quarterly commission payments for participants on a variable plan.
• Develop, administer and communicate reward and performance policies and programs.
• Maintain program plans, milestones and artifacts across lifecycle.
• Act as trusted advisor to senior leaders for program-level decisions.

Skills

Project management

Program management

Stakeholder management

Communication skills

Change management

Microsoft Office

Google Workspace

SQL

Education

Bachelor’s degree in business administration or information technology

Job description

This posting will be open until September 11, 2026. Applications received after this date may not be considered. Redfin is looking for an experienced program or project management professional to implement and execute seamless processes that enhance the customer journey and internal business operations. This role involves administering and optimizing critical areas, like total rewards and performance management, and empowering agents to provide exceptional service to customers.

As a Program Manager, reporting to the Manager of Program Management, you will be a member of a small but mighty team at Redfin, executing on strategic programs and projects that fuel business growth. You will drive positive change by deeply understanding how the business operates and fostering strong cross-functional collaboration.

About The Role

• Participate in cross-functional teams spanning real estate operations, training, analytics, finance, and engineering, focused on driving customer value through identified initiatives.
• Successfully implement and execute projects end-to-end with a clearly defined scope and minimal manager supervision.
• Calculate monthly and quarterly commission payments for participants on a variable compensation plan.
• Perform staff support activities to develop, implement and administer reward and compensation policies and programs.
• Communicate regularly and effectively with all stakeholders on program status throughout its lifecycle.
• Collaborate with key stakeholders to gain insights into effective practices and identify opportunities for enhancement.
• Manage scope by guiding the program vision, objectives, outcomes and high-level work breakdown
• Manage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiatives
• Identify both qualitative and quantitative program success metrics
• Manage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environment
• Maintain accurate and up-to-date artifacts related to the phases of the program management lifecycle
• Manage communications by defining, engaging and advising stakeholders and clients on execution and progress
• Identify and document how the program scope impacts business process or technology architecture
• Identify improvement opportunities and implement creative, alternative approaches to solving issues and executing work
• Act as a trusted advisor to senior leaders for program-level decision making
• Understand and apply change management to program work

About You

Minimum Qualifications

• 5 years of project management experience
• 2 years of program management experience
• 1 year of technology product implementation experience
• Bachelor’s degree in business administration or information technology or equivalent work experience
• Ability to set and manage partner and client expectations
• Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership
• Ability to understand and respond to clients' needs in rapidly changing business environments
• Demonstrated ability to handle aggressive deadlines and juggle multiple workstreams
• Experience with planning, organizing and establishing priorities to achieve quantifiable results
• Ability to pivot to changing demands in a project or program environment that requires re-planning and reorganization
• System thinking abilities and the ability to identify upstream and downstream business impacts because of changes implemented through program scope
• Proficiency in the Microsoft Office suite
• Proficiency in the Google Workspace suite
• Proven track record of coaching and architecting program or project management best practices and methods

Preferred Qualifications

• Analytical: you make data driven decisions and have a strong intuition for the numbers that matter to help inform proposals, confirm a point of view and report on results. Proficiency in Excel and/or Google Sheets is required. Experience with SQL is a plus.
• Collaborative: You get alignment and support through strong relationships that energize your colleagues. You know your audience and can work with sales teams and software engineers. You’re a great listener and can communicate clearly. You’re critical of your own processes and react to feedback quickly. And most importantly, you know 99% done is half-done.
• Willing to travel: Redfin is a national company and our teammates are in every major metro in the US. Expect to travel 10% of the time for in-person collaboration with teammates.

What You’ll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About Us

Redfin is a technology-driven real estate company with the country's most-visited real estate brokerage website. As part of Rocket Companies (NYSE: RKT), Redfin is creating an integrated homeownership platform from search to close to make the dream of homeownership more affordable and accessible for everyone. Redfin’s clients can see homes first with on-demand tours, easily apply for a home loan with Rocket Mortgage, and save thousands in fees while working with a top local agent.

Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [e-mail].

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $94,600.00-$128,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.