Operations Program Lead (Hybrid - Puerto Rico)

RTX (Raytheon); United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous 401(k) plan with employer 100

Three weeks of vacation for new hires

Job summary

RTX (Raytheon) seeks an Operations Program Lead in Puerto Rico, hybrid, to drive execution across programs and product families. You will coordinate across Operations, Planning, Engineering, Quality, and Supply Chain to meet customer commitments and resolve issues, including recovery plans and EC/CR changes.

You will lead a small team, manage schedules, and prepare for customer visits, ensuring timely delivery and customer satisfaction in a dynamic aerospace environment.

Qualifications

• University degree or equivalent; 5+ years of relevant experience, or advanced degree with 3+ years.
• Proficient in English and Spanish (verbal and written).
• U.S. citizenship is required.

Responsibilities

• Serve as the primary Operations focal point for assigned programs and product families, ensuring performance aligns with customer commitments and business objectives.
• Translate demand, recovery plans, and priorities into integrated execution plans with clear actions, owners, timelines, and deliverables.
• Lead cross-functional teams and action tracking across Operations, Planning, Engineering, Quality, Materials, Supply Chain, and other functions to drive timely resolution of issues and commitments.
• Monitor program performance, identify risks and issues, and develop recovery plans and mitigation strategies to minimize customer impact.
• Present program performance, recovery plans, risks, and paths forward to leadership during reviews.
• Lead and prepare for customer visits, coordinating schedules and cross-functional teams.
• Partner with Operations and Planning to align production priorities with commitments.
• Communicate urgent priorities and escalations across teams and work with Engineering to implement changes.
• Conduct periodic program reviews with customers and internal stakeholders to maintain alignment.
• Lead and supervise a small group of Operations Program Leads.

Skills

Bilingual English/Spanish

Education

University degree or equivalent

Advanced degree in related field

Tools

SAP

MS Project

Job description

Date Posted:

2026-10-21

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B2 ~ Felicia Industrial Park - St B2 ~ BLDG 2

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

About the Role:

Collins Aerospace is seeking an Operations Program Lead to lead critical programs and cross‑functional initiatives supporting our aerospace and defense operations. In this role, you will serve as the focal point for assigned programs and product families, partnering across Operations, Planning, Engineering, Quality, Materials, Supply Chain, and other functions to ensure customer commitments are achieved. You will lead recovery efforts, monitor program performance, support customer engagements, and drive timely resolution of operational challenges.

Your mission: to drive operational execution across assigned programs by translating demand, priorities, and recovery plans into actionable execution strategies, proactively identifying risks, coordinating cross‑functional teams, and ensuring customer commitments are met.

Join us in helping redefine aerospace by delivering operational excellence, strong customer relationships, and disciplined program execution.

This hybrid position is based at our Santa Isabel, Puerto Rico location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered. The hybrid work schedule will be determined by the manager.

What You Will Do:

• Serve as the primary Operations focal point for assigned programs and product families, ensuring performance aligns with customer commitments and business objectives.
• Translate demand, recovery plans, and priorities into integrated execution plans with clear actions, owners, timelines, and deliverables.
• Lead cross‑functional teams and action tracking across Operations, Planning, Engineering, Quality, Materials, Supply Chain, and other functions to drive timely resolution of issues and commitments.
• Monitor program performance, proactively identify risks and issues, and develop recovery plans and mitigation strategies to minimize customer impact and prevent escalations.
• Present program performance, recovery plans, risks, and paths forward to internal and external leadership during customer reviews and other engagements.
• Lead and prepare for customer visits, coordinating schedules and cross‑functional teams to ensure customer requests and priorities are addressed effectively.
• Partner with Operations and Planning teams to align production priorities, resources, schedules, and execution plans with critical customer commitments.
• Communicate urgent customer priorities and potential escalations across functional teams and partner with Engineering and Technical Planning to ensure timely implementation of Engineering Changes (ECs), deviations, Change Requests (CRs), and configuration updates.
• Conduct periodic program reviews with customers and internal stakeholders while partnering with other Operations Program Leads, Operations Program Managers, General Managers, and functional leaders to maintain alignment and resolve issues.
• Lead and supervise a small group of Operations Program Leads, providing direction and supporting effective execution across assigned programs.

Qualifications You Must Have:

• A University Degree or equivalent experience and minimum 5 years of prior relevant experience, or an Advanced Degree in a related field and minimum 3 years of experience.
• Demonstrated professional or educational experience communicating in English and Spanish (verbal and written).
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Experience leading cross‑functional teams and driving complex programs or operational initiatives to completion under tight timelines.
• Experience developing and executing recovery plans for production, delivery, supply, or customer‑impacting issues.
• Experience managing relationships with internal and external stakeholders and serving as a primary contact for program issues.
• Experience supporting customer reviews, customer visits, and other customer‑facing engagements.
• Experience working with Engineering Changes (ECs), deviations, Change Requests (CRs), configuration management, or related engineering processes.
• Experience using ERP/MRP or project management systems such as SAP and MS Project.
• Knowledge of Lean Manufacturing, Continuous Improvement, Six Sigma, APQP, PFMEA, or DFMEA methodologies.

What We Offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, incl