Operations Program Lead (Hybrid - Puerto Rico)

RTX; Santa Isabel (PR); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Vacation: 3 weeks

Generous 401(k) with company match

Scholar program participation

Job summary

Collins Aerospace, a RTX company, seeks an Operations Program Lead to drive execution across programs, coordinating across operations, planning, engineering, and supply chain to meet customer commitments. The role emphasizes recovery planning, risk management, and cross-functional collaboration in a hybrid setting based in Santa Isabel, PR.

The candidate will lead a small team, manage program reviews with customers and executives, and coordinate schedules, resources, and EC/CR changes to ensure

Qualifications

• University degree or equivalent, with 3–5+ years of related experience or an advanced degree with 3+ years.
• Ability to communicate in English and Spanish, verbally and in writing.
• U.S. citizenship is required for access to information under this program/contract.

Responsibilities

• Act as the primary Operations focal point for assigned programs and product families.
• Translate demand and recovery plans into integrated execution plans with clear actions and owners.
• Lead cross-functional teams to drive timely resolution of issues and commitments.
• Monitor program performance and develop recovery plans to minimize customer impact.
• Present program performance, risks, and recovery paths to leadership during reviews.

Skills

Bilingual English/Spanish

Leadership

Problem solving

Education

Bachelor's degree or equivalent

Advanced degree in related field

Tools

SAP

MS Project

ERP/MRP

Job description

Collins Aerospace is seeking an Operations Program Lead to lead critical programs and cross‑functional initiatives supporting our aerospace and defense operations. In this role, you will serve as the focal point for assigned programs and product families, partnering across Operations, Planning, Engineering, Quality, Materials, Supply Chain, and other functions to ensure customer commitments are achieved. You will lead recovery efforts, monitor program performance, support customer engagements, and drive timely resolution of operational challenges.

Your mission: to drive operational execution across assigned programs by translating demand, priorities, and recovery plans into actionable execution strategies, proactively identifying risks, coordinating cross‑functional teams, and ensuring customer commitments are met.

Join us in helping redefine aerospace by delivering operational excellence, strong customer relationships, and disciplined program execution.

This hybrid position is based at our Santa Isabel, Puerto Rico location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered. The hybrid work schedule will be determined by the manager.

What You Will Do:

• Serve as the primary Operations focal point for assigned programs and product families, ensuring performance aligns with customer commitments and business objectives.
• Translate demand, recovery plans, and priorities into integrated execution plans with clear actions, owners, timelines, and deliverables.
• Lead cross‑functional teams and action tracking across Operations, Planning, Engineering, Quality, Materials, Supply Chain, and other functions to drive timely resolution of issues and commitments.
• Monitor program performance, proactively identify risks and issues, and develop recovery plans and mitigation strategies to minimize customer impact and prevent escalations.
• Present program performance, recovery plans, risks, and paths forward to internal and external leadership during customer reviews and other engagements.
• Lead and prepare for customer visits, coordinating schedules and cross‑functional teams to ensure customer requests and priorities are addressed effectively.
• Partner with Operations and Planning teams to align production priorities, resources, schedules, and execution plans with critical customer commitments.
• Communicate urgent customer priorities and potential escalations across functional teams and partner with Engineering and Technical Planning to ensure timely implementation of Engineering Changes (ECs), deviations, Change Requests (CRs), and configuration updates.
• Conduct periodic program reviews with customers and internal stakeholders while partnering with other Operations Program Leads, Operations Program Managers, General Managers, and functional leaders to maintain alignment and resolve issues.
• Lead and supervise a small group of Operations Program Leads, providing direction and supporting effective execution across assigned programs.

Qualifications You Must Have:

• A University Degree or equivalent experience and minimum 5 years of prior relevant experience, or an Advanced Degree in a related field and minimum 3 years of experience.
• Demonstrated professional or educational experience communicating in English and Spanish (verbal and written).
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Experience leading cross‑functional teams and driving complex programs or operational initiatives to completion under tight timelines.
• Experience developing and executing recovery plans for production, delivery, supply, or customer‑impacting issues.
• Experience managing relationships with internal and external stakeholders and serving as a primary contact for program issues.
• Experience supporting customer reviews, customer visits, and other customer‑facing engagements.
• Experience working with Engineering Changes (ECs), deviations, Change Requests (CRs), configuration management, or related engineering processes.
• Experience using ERP/MRP or project management systems such as SAP and MS Project.
• Knowledge of Lean Manufacturing, Continuous Improvement, Six Sigma, APQP, PFMEA, or DFMEA methodologies.

What We Offer:

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, including up to 8 free counseling sessions
• And more!

Operations, Supply Chain and EH&S:

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

WE ARE REDEFINING AEROSPACE.

Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Hybrid:

Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.