Operations & Policy Coordinator

Greensboro Staffing Consultants; Richmond, Northern (VA, KY); Hybrid; USD 49,000 - 56,000; Full time

Job summary

General Services Corporation (GSC) is seeking a detail-oriented Policy and Documentation Specialist to join the Operations team in Richmond, VA. You will create and revise forms, maintain the PM Manual website, and support policy updates, audits, and related projects.

This role requires strong writing and editing skills, proficiency with Microsoft Office and Adobe Acrobat, and the ability to manage multiple tasks with accuracy and under tight deadlines.

Qualifications

• High school diploma or equivalent; some college preferred.
• Two years in property management experience preferred; MRI or similar software experience.

Responsibilities

• Create/revise forms and instructions under Operations Manager supervision.
• Maintain PM Manual website and update links/files.
• Maintain Operations Department AI tool and ensure policy accuracy.
• Quality control and review of department documents for grammar/format.
• Support special projects for the Operations Manager.
• Assist employees with locating information in the PM Manual and policy questions.
• Use Adobe Acrobat to create/revise PDFs for PM Manual and forms.
• Assist with Annual Policy Review and audits.
• Self-education on Fair Housing, ADA, and landlord-tenant acts as they relate to policy.
• Interface with regional offices and attorneys on policy questions.

Skills

Strong writing

Editing proficiency

Communication

Microsoft Office

Adobe Acrobat

Research

Detail-oriented

Project coordination

Self-directed

Deadline-driven

Education

High school diploma or equivalent

Some college

Tools

MRI / Property Management Software

Job description

General Services Corporation (GSC) is seeking a detail-oriented Policy and Documentation Specialist to join the Operations team in Richmond, VA. You will create and revise forms, maintain the PM Manual website, and support policy updates, audits, and related projects.

This role requires strong writing and editing skills, proficiency with Microsoft Office and Adobe Acrobat, and the ability to manage multiple tasks with accuracy and under tight deadlines.